Pharmacy Software

Pharmacy Software Features

Software Features

PioneerRx is the most powerful, customizable, and intuitive retail pharmacy software. Explore our comprehensive feature set below, then visit the Pharmacy System page to learn more about our mobile apps and other technology integrations.

MTM / Adherence

We offer many features to help you coordinate patient medications in your pharmacy management software, including Adherence, Patient Risk Scores, MTM, Med Sync, and more.

Enhanced Workflow

Our customizable and intuitive workflow allows you to run your pharmacy in the way that works best for you. By streamlining your workflow, you can improve the way you run your business and better serve your patients.

IVR

Interactive Voice Response (IVR) technology improves efficiency by reducing the amount of time spent on the phone.

With IVR, you no longer have to handle repetitive phone calls about general pharmacy information, prescription refills, and prescription status. Instead, you can automatically route phone calls, save time, reduce interruptions, and even send customized outbound messages to your patients.

‍MedTel IVRx is a cloud-based solution that can be seamlessly integrated into PioneerRx Pharmacy Software to automate prescription refills, notify patients, and route phone calls. This solution is designed to scale to fit the needs of your business and can be tailored to your unique requirements. MedTel IVRx also integrates into your workflow to help you run your pharmacy more efficiently and enhance the patient experience.

Central Office

If you have multiple pharmacy locations, it may feel like you’re constantly trying to be in two (or more) places at once. With the Central Office capability, PioneerRx users can access all of their stores’ data at any time. Manage all of your reporting, dispensing, pricing, patient profiles, accounts receivable, prescriber information, and other data sharing between all of your locations with ease.

Inventory & Ordering

A successful pharmacy relies on efficient inventory management. PioneerRx offers powerful software to streamline the process and make it easy to keep track of even the most complex stock. With its automated ordering capabilities, you can ensure your business always has the supplies it needs.

Finance & Reporting

Don't let potential profits slip through your fingers. PioneerRx Pharmacy Software offers comprehensive reporting to help you gain valuable insights into your operations and improve your bottom line.

PioneerRx Pharmacy Software revolutionized the industry by being the first system to offer integrated Pre-/Post-Edit features. Our Pre-/Post-Edit solution allows you to fill prescriptions with speed and efficiency, while also providing peace of mind that costly errors can be identified and prevented before it's too late.
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‍Pre-Edit is an evaluation of the prescription data before it is sent in order to determine items that need to be corrected.
‍Post-Edit is an evaluation of the claim data after it is adjudicated. You decide whether to reject, review, or ignore each type of Rx Edit issue.

Here are some examples of how you can use Pre-/Post-Edits in your pharmacy.

Base Limited | Post-Edit
Pharmacy contracts are typically based upon AWP – X% + Fee or MAC + Fee. The no-fee version (underlined) is called the basis. If a pharmacy transmits a claim with a basis less than their contract, the third party typically pays the reduced amount. If this occurs, PioneerRx triggers a Base Limited Post-Edit.

‍Cash Limited | Post-Edit
This handy Post-Edit can help you find and correct pricing mistakes that limit third-party payments.
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DAW Code | Pre-/Post-Edit
This edit will be triggered if a brand is dispensed without a reason provided when a generic is available. By selecting a DAW code, you can avoid reimbursement reductions.
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Package Size | Pre-/Post-Edit
This edit is triggered when an item that shouldn't be broken down is filled with an incompatible dispensed size. The average pharmacy makes an additional $100-$400 a month when these errors are corrected.
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Third Party Remitted a Negative Amount | Post-Edit
This edit is triggered when a prescription returns a negative remitted amount, where the pharmacy would owe a third party for filling a script. By switching the prescription to cash or another discount plan, you can avoid unnecessary third-party fees.
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‍Obsolete NDC | Pre-/Post-Edit
This edit is triggered when an item is dispensed with an expired NDC. By preventing obsolete NDCs from being submitted, you can avoid reducing reimbursement and triggering audits.
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‍Dispensing Item Out of Stock | Pre-/Post-Edit
PioneerRx makes it easy to keep track of perpetual inventory and avoid dispensing items that are out of stock, which can save you money and prevent errors.
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‍Low Profit | Post-Edit
If a prescription's gross profit falls below the minimum percentage or dollar value set by the pharmacy, a Low Profit Post-Edit will be triggered. In addition, Smart Profit Reject allows the pharmacy to consider rebates and the last cost paid for the item before prompting a Low Profit Post-Edit.
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‍Patient ID Missing | Pre-/Post-Edit
If patient identification, such as a driver's license or social security number, is required for the dispensed item and it has not been entered, Patient ID Missing Pre-/Post-edits are triggered.
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‍Patient Information Missing | Pre-/Post-Edit
If the patient's allergy, other medications, and/or medical conditions are missing or out of date and a prescription is filled, Patient Information Missing Pre-/Post-Edits are triggered.
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‍Missing or Invalid DEA | Pre-/Post-Edit
If a prescriber with a missing or invalid DEA is attached to a prescription, and the DEA number is required for the dispensed item, Missing or Invalid DEA Pre-/Post-edits are triggered.
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‍High Copay | Post-Edit
The pharmacy can define a high copay amount in location options. If a copay exceeds the defined amount, the pharmacy can choose to verify that the patient wants the item before it is filled. If a claim is adjudicated with a copay that exceeds this amount, a High Copay Post-Edit is triggered.
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‍Higher Secondary Copay | Post-Edit
If the secondary third party returns with a higher copay amount than the primary, a Higher Secondary Copay Post-Edit is triggered. This error is typically caused by misconfigured coupons or third-party settings.
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‍Missing or Invalid DPS | Pre-/Post-Edit (Texas)
If a prescriber with a missing or invalid DPS is attached to a prescription, and the DPS number is required for the dispensed item, Missing or Invalid DPS Pre-/Post-edits are triggered (This is only applicable in Texas).

Integrated Point-of-Sale

When we say fully integrated point-of-sale, we mean it. Not only can you complete patient transactions with PioneerRx’s POS pharmacy software, but you can also be alerted about potential interventions, see other medications in queue, track patient loyalty status, and more.

Compounding

Manage your compounding directly with PioneerRx's compounding pharmacy software. Keep track of compounding inventory, accurately price medications, and properly bill for maximum reimbursement.

Long-Term Care / Facility

Extend your reach beyond your pharmacy. Streamline cycle filling, manage facility billing, and generate custom MARs and physician orders based on each facility's unique needs and structure.

Security & Support

More than anything, PioneerRx Pharmacy Software customers love their dedicated support team. Each pharmacy is assigned a support team made up of certified pharmacy technicians, accounting specialists, and hardware support.

At PioneerRx, our primary goal is to help your pharmacy be successful by using our software. To reach your pharmacy’s top potential, you need full access to the proper resources.

PioneerRx provides ongoing assistance, beginning with thorough training at point of installation and extending to personalized software support for the duration of usage. At PioneerRx, we value your time and understand the importance of urgency and efficiency within the pharmacy; therefore, we strive to deliver speedy response times for all types of questions, requests, and concerns.

At PioneerRx, we value your time and understand the importance of urgency and efficiency within the pharmacy; therefore, we strive to deliver speedy response times for all types of questions, requests, and concerns. Our knowledgeable team of support personnel includes:
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Software Support
Upon going live with PioneerRx software, each pharmacy is assigned a software support team who will provide one-on-one troubleshooting and assistance. With an average of over 10 years of pharmacy experience as licensed pharmacy technicians, our software support can relate to the oftentimes hectic and stressful atmosphere of the pharmacy and can appreciate the need for prompt callbacks.

Over time, our software support will become familiar with your daily schedule and your pharmacy’s business. He/she will note which areas of the software you struggle with most and make recommendations accordingly. Software support provides your pharmacy with the most effective troubleshooting and guidance through software issues.

All software support attend regular meetings to keep them informed of any software updates. Armed with a strong pharmacy background and comprehensive knowledge of the PioneerRx software, your software support will become an invaluable resource for your pharmacy and is accessible at the click of a button.
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‍Hardware Support
Our expert hardware support team aims to resolve any and all of your PioneerRx hardware-related issues. Once a pharmacy submits a hardware-related call request to PioneerRx, it is directly assigned to one of our highly-qualified technical support representatives, who will diagnose and rectify the issue for your pharmacy. With solid backgrounds in information systems and PC repair, our skilled hardware support members can readily troubleshoot issues and guide you through a solution to the problem.
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‍Accounting Support
‍Accounting Support Services is comprised of our specialized staff that specifically handles PioneerRx accounting questions and calls. The qualified team assists pharmacies with everything from financial research and reporting, pricing, customer A/R accounts, point-of-sale, inventory, third-party reconciliation, taxes, credit card reconciliation, and so much more. Backed with an accounting degree or a CPA, our experienced accounting support team is capable of answering any questions or concerns which focus on your pharmacy’s bottom line.

Want to Learn More?

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“My pharmacy switched to PioneerRx 3 years ago and we are so glad! It's the most innovative system out there and has improved our efficiency and ability to provide clinical services to our patients… Highly recommend!”

— Realo S.

“Pioneer has been the best addition to our independent pharmacy. The fully customizable software makes our workflow more efficient and pleasant for our staff. The customer service team is always available to answer any questions and assist with any needs.”

— Byron J.

“PioneerRx is, in my opinion, the best pharmacy software platform for independent pharmacies. I would highly recommend it to anyone looking for the best.”

— Justin G.

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