Independent pharmacies are facing a rapidly changing landscape, and PioneerRx pharmacy software is designed to help them stay ahead of the curve. With our advanced, customizable workflow, pharmacists can save time and focus on what they do best: providing patient care and clinical services. PioneerRx gives you the tools you need to say yes to new opportunities and adapt your business for long-term success. Investing in PioneerRx Pharmacy Software, you will give your pharmacy the tools and efficiency it needs to succeed in the future, and most importantly, improve patient care.
“Pioneer has been the best addition to our independent pharmacy. The fully customizable software makes our workflow more efficient and pleasant for our staff. The customer service team is always available to answer any questions and assist with any needs.”
— Byron J.
“PioneerRx is, in my opinion, the best pharmacy software platform for independent pharmacies. I would highly recommend it to anyone looking for the best.”
— Justin G.
“My pharmacy switched to PioneerRx 3 years ago and we are so glad! It's the most innovative system out there and has improved our efficiency and ability to provide clinical services to our patients… Highly recommend!”
— Realo S.
… and they need the right conductor. Independent pharmacies must find a way to band together in order to work with other entities at scale. The right technology is necessary to make a consistent, measurable, and efficient solution — and that technology is PioneerRx Pharmacy Software. PioneerRx has been voted 2 years in a row as CPESN and Flip the Pharmacy’s reigning Technology Solutions Partner of the Year.
PioneerRx user Thomas “T.W.” Taylor, Owner of Williamsburg Drug Company in Williamsburg, VA, runs a pharmacy that has been in its community for over 125 years. When you’ve been in business that long, you’re used to going through phases of change. In order to stay on top of new trends and enhanced patient care services, Taylor and his team rely on their PioneerRx pharmacy software to remain flexible and efficient.
In the world of independent pharmacy, communication is key.
This doesn’t just apply to communication with patients but also with other providers: namely, other pharmacists. Previously, pharmacists had to communicate via long calls or frustrating fax messages, which took up valuable time and resources. In many cases, communication became a chore — that is, until now.
Thanks to a new update from PioneerRx Pharmacy Software, communication is easier than ever before.
With the new Pharmacy-to-Pharmacy Messaging feature, pharmacists can quickly and easily communicate with others in the PioneerRx network.
They can reach out to other locations within the same company or other pharmacies within the same area. They can ask questions, get answers, and seek out advice across one convenient platform.
Pharmacy-to-Pharmacy Messaging cuts down the time and effort it takes to communicate, increasing convenience and opening up new avenues for collaboration. It comes with several new and innovative capabilities, including adding attachments and receiving delivery/read receipts.
PioneerRx users will also get alerts in the To-Do List every time they receive a new notification, ensuring that no message is ever missed.
Josh Howland, Pharm.D., Senior VP of Clinical Strategy and Development, is optimistic about the new capabilities.
“One of the things that consistently hinders efficiency in pharmacies — both in dispensing and clinical activities — is the ability to communicate. Pharmacy-to-Pharmacy Messaging is our way to clear that hurdle, facilitating efficient and effective communication," Howland says.
He goes on to say, "Often, pharmacies will make several calls to other pharmacies in their area to see if they offer a particular service, if they have a specific drug that they can inter-store transfer, or if they have a staff member who’s willing to pick up another shift. All of this can now be accomplished in PioneerRx. Pharmacies can easily get help, get answers, and bounce ideas off their colleagues.”
In an ever-changing healthcare space, it’s more important than ever that independent pharmacists come together. With features like Pharmacy-to-Pharmacy Messaging, PioneerRx is giving you the tools you need to do it.
For more information about Pharmacy-to-Pharmacy Messaging, visit the Help file in PioneerRx and navigate to Location > Message Center (Pharmacies).
We offer many features to help you coordinate patient medications in your pharmacy management software, including Adherence, Patient Risk Scores, MTM, Med Sync, and more.
Medication synchronization, also known as med sync, is a process in which a patient's medication regimen is coordinated so that all of their prescriptions are refilled on the same day each month.
This can help improve adherence to the medication regimen, as patients do not have to remember to refill multiple prescriptions on different days. It can also be more convenient for patients, as they only have to make one trip to the pharmacy each month rather than multiple trips.
Med sync can be especially helpful for patients who are taking multiple medications or who have difficulty remembering to refill their prescriptions. Many independent pharmacies offer medication sync programs to help patients better manage their medications and improve their overall health outcomes.
Med sync is also great for pharmacies. By synchronizing a patient's medications, pharmacies can improve efficiency and inventory management. PioneerRx offers a medication synchronization program built directly into its workflow, which can be more efficient and cost-effective than relying on third-party add-ons.
PioneerRx’s pharmacy software can help pharmacies identify and intervene with at-risk patients to improve outcomes and reduce healthcare costs.
Our Patient Risk Score feature allows pharmacies to identify patients who are at high risk of serious health consequences and provide targeted interventions to improve their outcomes. Using this feature, pharmacists can assess the risk of individual patients being hospitalized in the next 30 days or 12 months based on their medications and adherence.
Medication therapy management (MTM) alerts are automatically generated for high-risk patients, prompting pharmacists to conduct the necessary interventions. By providing additional support to at-risk patients, pharmacies can demonstrate their value to payers and make a difference in the total cost of care.
Do you want to increase patient adherence and compliance? With the help of PioneerRx Pharmacy Software’s top-notch programs and features, you can potentially boost your pharmacy’s CMS Five Star Rating by increasing patient adherence. Only the best pharmacy software companies are tracking this directly within workflow.
The CMS Five-Star Rating system is used to evaluate the performance of Medicare Advantage plans, with the goal of providing better care, healthier communities, and lower costs. This system rates plans on various performance areas, including patient experience, access to care, and the process of care delivery.
For Part D plans, the rating system includes measures of customer service, member complaints, problems getting services, and member experience with the drug plan, as well as drug pricing and patient safety. This includes medication adherence measures supported by the Pharmacy Quality Alliance (PQA).
Independent pharmacies can potentially boost their CMS Five-Star Rating by increasing patient adherence and working with Medicare Advantage plans to improve their performance numbers.
By providing comprehensive healthcare services, such as vaccinations, health coaching, medication therapy management, health promotion, and care coordination, pharmacies can potentially be included in preferred networks for these plans.
It is important for pharmacies to understand the CMS star-rating system and how they are being evaluated in order to take advantage of these opportunities and ensure that their patients are receiving the best possible care.
Studies show that many patients struggle with adhering to their prescribed medication regimens, especially when it comes to refilling their medications. On average, patients tend to be five days late when it comes to refilling these medications. This adds up to two missed refills per year. Missed refills can compromise the effectiveness of treatment and have negative consequences for a patient’s health.
As a pharmacist, you have the opportunity to help your patients improve their adherence and ultimately their health outcomes. One way to do this is by using the Integrated Automatic Refill feature in your PioneerRx pharmacy management system.
This feature allows you to automatically refill your patients' maintenance medications on a regular schedule, ensuring that they never run out of their necessary medication. Additionally, by using our patient notifications feature, you can remind your patients when it is time to refill their prescriptions. By combining automatic refills with patient notifications, you can make a significant impact on your patients' adherence and overall health.
Are you looking to offer enhanced services to your customers?
With PioneerRx, recording and tracking patient lab values has never been easier! Our pharmacy software integrates lab value documentation directly into the patient profile, making it easy to keep track of important health information.
In addition, our software solution includes notifications to remind users when a patient's lab results are overdue. The software highlights the overdue lab in red on the patient's profile and automatically creates an MTM action for that patient. This helps to ensure that patients never miss scheduled lab work and can contribute to improved patient wellness.
By using PioneerRx, you can provide your customers with a seamless and convenient experience while also helping to support their health and well-being.
PioneerRx offers a built-in patient notification feature that allows you to send messages directly to your customers' phones or email when their prescriptions are ready for pickup, delivery, or shipment.
You can also customize the frequency of these reminders to ensure that patients are aware of their completed medications until they are picked up at the point of sale.
This can be a helpful and convenient feature for both you and your customers, as it helps to ensure that prescriptions are not missed or forgotten.
By using the patient notification option in PioneerRx, you can provide your customers with an enhanced level of service and support their adherence to their medication regimens.
PioneerRx now integrates with OutcomesMTM to help you improve patient outcomes and get paid for your efforts.
The OutcomesMTM system analyzes Medicare Part D patients and provides Targeted Intervention Programs (TIPs) for patients who need extra support. These TIPs are integrated directly into your pharmacy management system, making it easy to keep track of and implement interventions.
Once a TIP is completed, your pharmacy can easily record it using the OutcomesMTM web platform through direct links from the pharmacy software. This means that you don't have to log in to OutcomesMTM separately in order to record the completed intervention.
By using OutcomesMTM and PioneerRx, you can improve patient outcomes and get paid for your efforts, all while streamlining your workflow and making it easier to manage interventions.
Our customizable and intuitive workflow allows you to run your pharmacy in the way that works best for you. By streamlining your workflow, you can improve the way you run your business and better serve your patients.
Interactive Voice Response (IVR) technology improves efficiency by reducing the amount of time spent on the phone.
With IVR, you no longer have to handle repetitive phone calls about general pharmacy information, prescription refills, and prescription status. Instead, you can automatically route phone calls, save time, reduce interruptions, and even send customized outbound messages to your patients
In today's digital world, it is important to have quick and easy access to your pharmacy's documentation. PioneerRx not only allows you to receive faxes digitally but also makes it easy to import other files and documents, improving the efficiency of your processes and reducing clutter.
The PioneerRx Incoming Document Queue provides a convenient location where you can review, edit, and categorize your documents and assign them to appropriate categories. You can easily link documents to prescriptions, patients, prescribers, items, suppliers, employees, third parties, facilities, and more.
Every independent pharmacy is unique, and your workflow should be tailored to your unique needs. To achieve optimal efficiency, you should choose a workflow solution that allows you to customize and adapt to your needs.
The PioneerRx Intake Queue helps you manage patients' prescriptions and balance your workload. By scanning images in advance and assigning them to a patient's profile, you can complete data entry at a separate workstation of your choice.
With the Intake Queue, you divide and conquer your workload and streamline your processes.
With the PioneerRx Pre-Check Station, you can review each new prescription for potential data entry errors before it is sent for third-party adjudication. This optional step in your workflow can save both time and money by eliminating the need to re-adjudicate claims and reprint incorrect labels.
For pharmacies that offer strip packaging, this integrated feature gives you the opportunity to review data entry before it is passed to your automation device.
Since COVID-19 vaccines became available, independent pharmacies have seen an increase in store traffic.
As a result, many pharmacies must vaccinate individuals who are not existing patients. While these vaccinations present an opportunity to gain new customers, they also create extra work by asking you to manually input each new patient's information into your pharmacy management software.
With the Bulk Patient Process feature in PioneerRx, you can easily upload patient data in bulk using an excel or .csv file. Once the data is uploaded, the software sorts through the information and automatically creates patient profiles for each new patient, saving you time and effort. With more time, you can get more jabs in more arms.
In the fast-paced environment of a pharmacy, you need a way to keep your operations running as smoothly and efficiently as possible. Enter the world of pharmacy workflow.
A good workflow helps you to streamline processes, reduce errors, and improve efficiency. In the process, it helps you cut costs and improve profitability.Top pharmacy software like PioneerRx can help you stay ahead of the competition by offering a customizable workflow solution, integrated right into your pharmacy management system.
Our customizable workflow allows you to work smarter, faster, and safer, all while meeting your unique needs. No two pharmacies are exactly alike, so let PioneerRx help you find a workflow solution that works for you.
How quickly can you add a new patient to your pharmacy management system? With PioneerRx Pharmacy Software, it's as easy as the click of a button!
Our 2D Barcode Technology makes it simple to create a new patient profile or update and replace outdated patient information. Just scan the barcode on your patient's 2D-enabled ID and PioneerRx will automatically populate the necessary fields. Say goodbye to manually entering information and hello to improved ease and efficiency.
If a patient doesn't have their insurance card when dropping off a prescription, don't worry!
With the Medicare and Insurance Lookup feature in PioneerRx Pharmacy Software, you can quickly search for the patient's third-party information using just their name, date of birth, gender, social security number, and zip code. It's that easy.
PioneerRx also makes it easy to add or update prescribers from the National Provider Registry and DEA database directly within the pharmacy software. By keeping this information in the system, you can streamline your workflow and dispense medication faster.
Will-Call functionality is an essential part of a pharmacy's workflow. By scanning prescriptions into the PioneerRx Will-Call workflow, you can improve efficiency and accuracy at the checkout.
Prescription Easy Bagging
PioneerRx offers an Easy Bagging solution to streamline the bagging process. Simply scan each item and place it in the appropriate will-call bin. At the point of sale, the clerk can quickly scan any of the barcodes in the bag to bring up all the items.
Prescription Notification
To ensure that your customers leave with all of their prescriptions, you can use Rx Notifications at the PioneerRx POS. When a sale is totaled, the POS clerk will be notified if the patient (or any patients at the same address) has additional prescriptions ready or in progress. These notifications can help you stay on top of your patients' prescriptions and potentially save them an extra trip to the pharmacy.
No more stalling your workflow to wait on claims! With PioneerRx Pharmacy Software, you can automatically bill both primary and secondary third parties directly within the pharmacy retail software. Once you submit a claim, the system will immediately provide a response, allowing you to avoid delays in your workflow due to pending claims. This helps to streamline your processes and improve efficiency.
PioneerRx makes it easy to manage your pharmacy's time clock and accurately track and manage your employees' time and payroll.
The Employee Time Clock feature is conveniently located within the PioneerRx software and can be accessed from any pharmacy workstation running PioneerRx. This user-friendly, integrated functionality allows you and your staff to efficiently and accurately clock in and out using either a fingerprint (Biometrics) or PIN/Passcode.
Save time with PioneerRx's Sig Code functionality. Instead of manually typing out directions each time you fill a prescription, PioneerRx can automatically translate sig code shortcuts from the list provided within the software or use customized codes familiar to your staff.
Are you constantly trying to remember the tasks on your to-do list and struggling with a cluttered work area filled with random sticky notes? PioneerRx Pharmacy Software can help by keeping a virtual to-do list on your dashboard.
The To-Do List feature acts as a personal assistant to help you stay organized and on top of tasks. You can even assign reminders to other team members in addition to yourself, helping you keep track of everything that needs to be done in your pharmacy.
Tired of dealing with a traditional fax machine? PioneerRx Cloud Fax offers a better solution.
This digital faxing method sends and receives faxes almost instantly, similar to email. You won't have to deal with modem dialing or busy signals, and you don't even need a fax machine or fax line – all you need is Internet access.The Cloud Fax server is HIPAA-compliant and HITRUST-certified, and all faxes are stored digitally and securely within the pharmacy software.
*Cloud Fax is available to PioneerRx pharmacies for an additional monthly cost. For more information on pricing, email Apps@PioneerRx.com.
Prior authorization is an important process in the pharmacy, and PioneerRx makes it easier than ever. We work with CoverMyMeds to streamline the process and reduce frustrations. With just a few clicks or keystrokes, you can easily send data from your PioneerRx system to CoverMyMeds, where a third-party-specific prior authorization form can be sent directly to the prescriber.
If you have multiple pharmacy locations, it may feel like you’re constantly trying to be in two (or more) places at once. With the Central Office capability, PioneerRx users can access all of their stores’ data at any time. Manage all of your reporting, dispensing, pricing, patient profiles, accounts receivable, prescriber information, and other data sharing between all of your locations with ease.
A successful pharmacy relies on efficient inventory management. PioneerRx offers powerful software to streamline the process and make it easy to keep track of even the most complex stock. With its automated ordering capabilities, you can ensure your business always has the supplies it needs.
PioneerRx's Usage-Based Ordering feature helps you streamline the ordering process and increase efficiency. It allows you to quickly create orders for both prescription and over-the-counter items based on daily usage data, making inventory management easier than ever before.
With PioneerRx's Drug Loan Tracking feature, you can easily keep track of any medications you borrow or lend to other stores. This helps to maintain an accurate, up-to-date inventory by virtually logging the movement of drugs and reminding you of what needs to be returned. Stay organized and on top of your inventory with Drug Loan Tracking.
PioneerRx includes an EDI feature that enables you to easily manage multiple wholesalers and catalogs within your pharmacy distribution software. This functionality helps your pharmacy intuitively order inventory based on accurate pricing and order history data, streamlining the process and saving you time and effort.
PioneerRx simplifies inventory reordering. The Automatic Reorder Points feature can be used to manage multiple inventory groups, such as 340B and LTC, and keep track of different types of inventory. With just a few clicks, you can generate new orders based on predefined reorder points.
PioneerRx includes an intuitive recommended ordering system that alerts your pharmacy when it's time to reorder an item based on your desired balance on hand. You can choose to use either user-defined or system-generated minimum and maximum quantities to generate these recommendations. This feature helps ensure that your pharmacy always has the correct items in stock.
In addition to recommending orders, PioneerRx can also flag and notify you of items that are not being used. This makes it easy to return unused items to the manufacturer for credit, saving your business money and improving your bottom line.
It’s important to keep track of multiple types of inventory, including retail items, prescription medications, and specialty programs such as 340B and PAP (patient assistance programs) in your pharmacy. Managing all of these groups can be a challenge, but with the right pharmacy software, it's easy to stay organized and on top of your inventory.
PioneerRx's pharmacy software is designed to help you manage all of your inventory groups in one place, making it simple to order supplies and keep your business running smoothly.
PioneerRx Pharmacy Software makes it easy to keep your store organized and your shelves well-labeled. With our powerful retail item management tools, you can create a comprehensive list of all the products you sell and print coordinating shelf labels quickly and easily. No more spending hours labeling individual items by hand!
This feature saves you time and money, and helps you keep your store looking professional and efficient.
Don't let potential profits slip through your fingers. PioneerRx Pharmacy Software offers comprehensive reporting to help you gain valuable insights into your operations and improve your bottom line.
Simplify your pharmacy’s accounts receivable with PioneerRx. Our software features integrated patient profiles that work like a credit card, allowing you to easily handle A/R or charge accounts. From setting up automatic payments to managing spending limits, authorized users, and subaccounts, we provide all the tools you need at no additional cost.
Plus, with our industry-leading accounting support, you can enjoy a comprehensive and streamlined A/R solution for your pharmacy.
PioneerRx Pharmacy Software makes it easy to ensure that you’re getting paid by third parties. With its convenient location for all your financials and the 835 file reconciliation service, managing your pharmacy's books has never been easier.
The Reconciliation Service Plan automatically downloads and reconciles available 835 remit files overnight when payments match the details on the file. Our team handles files that cannot be processed completely due to claim fees, wrong check numbers, or wrong reconciliation accounts.
Payments covered by other manual remittances are handled and reconciled manually by the pharmacy, and the pharmacy is responsible for posting all payments in PioneerRx.
DIR (direct and indirect remuneration) fees are a type of fee that pharmacy benefit managers (PBMs) and other third-party payers charge pharmacies for processing and administering prescription drug claims. These fees are typically based on a percentage of the cost of the medication or a flat dollar amount per claim.
PBMs and other third-party payers often charge DIR fees retroactively, which means that they are not known at the time of dispensing the medication and can change after the prescription has been filled. This can create financial losses for pharmacies, as they may not be able to fully recover the cost of the medication.
PioneerRx Pharmacy Software can mitigate those losses by allowing you to identify and track losses from DIR fees. With our software, you can load DIR percentages or dollar amounts directly into each third party's profile, and the DIR fee will automatically be applied to prescriptions where that third party is selected as the payment method.
Our software also displays the value of the DIR fee in the Gross Profit section of the prescription's pricing information, alerting you when the prescription dips into a negative Gross Profit. This helps you identify where the loss is coming from and make informed decisions about how to proceed with the prescription.
PioneerRx Pharmacy Software revolutionized the industry by being the first system to offer integrated Pre-/Post-Edit features. Our Pre-/Post-Edit solution allows you to fill prescriptions with speed and efficiency, while also providing peace of mind that costly errors can be identified and prevented before it's too late.
Pre-Edit is an evaluation of the prescription data before it is sent in order to determine items that need to be corrected.
Post-Edit is an evaluation of the claim data after it is adjudicated. You decide whether to reject, review, or ignore each type of Rx Edit issue.
Here are some examples of how you can use Pre-/Post-Edits in your pharmacy.
Base Limited | Post-Edit
Pharmacy contracts are typically based upon AWP – X% + Fee or MAC + Fee. The no-fee version (underlined) is called the basis. If a pharmacy transmits a claim with a basis less than their contract, the third party typically pays the reduced amount. If this occurs, PioneerRx triggers a Base Limited Post-Edit.
Cash Limited | Post-Edit
This handy Post-Edit can help you find and correct pricing mistakes that limit third-party payments.
DAW Code | Pre-/Post-Edit
This edit will be triggered if a brand is dispensed without a reason provided when a generic is available. By selecting a DAW code, you can avoid reimbursement reductions.
Package Size | Pre-/Post-Edit
This edit is triggered when an item that shouldn't be broken down is filled with an incompatible dispensed size. The average pharmacy makes an additional $100-$400 a month when these errors are corrected.
Third Party Remitted a Negative Amount | Post-Edit
This edit is triggered when a prescription returns a negative remitted amount, where the pharmacy would owe a third party for filling a script. By switching the prescription to cash or another discount plan, you can avoid unnecessary third-party fees.
Obsolete NDC | Pre-/Post-Edit
This edit is triggered when an item is dispensed with an expired NDC. By preventing obsolete NDCs from being submitted, you can avoid reducing reimbursement and triggering audits.
Dispensing Item Out of Stock | Pre-/Post-Edit
PioneerRx makes it easy to keep track of perpetual inventory and avoid dispensing items that are out of stock, which can save you money and prevent errors.
Low Profit | Post-Edit
If a prescription's gross profit falls below the minimum percentage or dollar value set by the pharmacy, a Low Profit Post-Edit will be triggered. In addition, Smart Profit Reject allows the pharmacy to consider rebates and the last cost paid for the item before prompting a Low Profit Post-Edit.
Patient ID Missing | Pre-/Post-Edit
If patient identification, such as a driver's license or social security number, is required for the dispensed item and it has not been entered, Patient ID Missing Pre-/Post-edits are triggered.
Patient Information Missing | Pre-/Post-Edit
If the patient's allergy, other medications, and/or medical conditions are missing or out of date and a prescription is filled, Patient Information Missing Pre-/Post-Edits are triggered.
Missing or Invalid DEA | Pre-/Post-Edit
If a prescriber with a missing or invalid DEA is attached to a prescription, and the DEA number is required for the dispensed item, Missing or Invalid DEA Pre-/Post-edits are triggered.
High Copay | Post-Edit
The pharmacy can define a high copay amount in location options. If a copay exceeds the defined amount, the pharmacy can choose to verify that the patient wants the item before it is filled. If a claim is adjudicated with a copay that exceeds this amount, a High Copay Post-Edit is triggered.
Higher Secondary Copay | Post-Edit
If the secondary third party returns with a higher copay amount than the primary, a Higher Secondary Copay Post-Edit is triggered. This error is typically caused by misconfigured coupons or third-party settings.
Missing or Invalid DPS | Pre-/Post-Edit (Texas)
If a prescriber with a missing or invalid DPS is attached to a prescription, and the DPS number is required for the dispensed item, Missing or Invalid DPS Pre-/Post-edits are triggered (This is only applicable in Texas).
It would be great if fixing a patient's birthday that was incorrectly recorded by a third party was as easy as a few clicks. With PioneerRx, this is possible. The Claim Overrides feature allows you to submit the data required by third parties without altering or compromising the accurate information in a patient's profile.
Ever wondered how other pharmacies are pricing their cash prescriptions? PioneerRx has the answer. With our pharmacy software, you can access a statistical analysis of cash and third-party pricing data from pharmacies across the country. This tool allows you to confidently and competitively price all your cash prescriptions. You don't have to guess at pricing or pay extra for additional services.
PioneerRx prioritizes personalization by allowing you to customize your reports to suit your unique preferences. You have the flexibility to use your data in the way that works best for your independent pharmacy. Customization options include:
Custom Layouts – Adjust column width, order, group, or filter data, and create and save unique layouts for future searches.
Fixed Rows and Columns – Pin specific rows and/or columns for ease of use when scrolling through data.
Sorting – Sort individual columns or try multiple column sorting.
Grouping – Organize information in rows with similar values, similar to Microsoft Outlook.
Filtering – Analyze important data through built-in and custom filter expressions, including regular expressions (regex) and an Excel-style filter dropdown.
Exporting – Easily export search results to Excel or PDF files.
PioneerRx also offers a fully-integrated and user-friendly Report Design tool within the pharmacy software. You can easily design, edit, and manipulate existing system reports or create your own from scratch. From label changes and financial reports to customized marketing materials, you can make your reports your own.
PioneerRx provides prescription data to pharmaceutical manufacturers, supporting local drug representatives, and assisting with specialty drug and prescriber programs. It's an essential feature of the software, especially for specialty pharmacies. PioneerRx currently sends reports to two major aggregators: Symphony Health and IMS.
Our users have access to various customizable reporting and search tools. Along with internal reports, you can customize the columns in search results for easy readability, which can then be exported in PDF or Excel formats from the pharmacy information system.
PioneerRx's POS pharmacy software offers a truly integrated experience. You can complete patient transactions while also getting alerts for potential interventions, tracking patient loyalty status, and viewing other medications in queue.
PioneerRx offers offers a fully-integrated touch screen POS, eliminating the need for costly and frustrating integrations or third-party add-ons. With this integration, you can improve your customer service and track profits with direct access to pricing and patient prescription information.
Upgrade to one of the best pharmacy software systems for retail and say goodbye to traditional cash registers.
Our real-time prescription lookup feature helps you keep track of what prescriptions are ready for pickup and what is still processing in the queue. It can also inform you about other prescriptions that are ready for customers living at the same address, preventing them from leaving anything behind and making multiple trips to the pharmacy.
With PioneerRx's pharmacy POS software, you can keep track of patients' purchase history of pseudoephedrine-based (PSE) drugs and directly report to relevant jurisdictions, where available.
This feature allows you to sell, recharge, and use store-based gift cards directly within the point-of-sale system. You can increase the sales of retail and OTC items by offering gift cards to customers, which not only appeals to existing customers but also attract new and potential customers and patients.
PioneerRx Pharmacy Software fully supports Apple Pay and NFC (Near Field Communication) cards directly within the software, providing a secure, easy, and contactless payment option.
With PioneerRx's integrated point-of-sale, you can enhance customer loyalty and strengthen patient relationships. Easily assign customers a loyalty ID, such as a phone number, or integrate with your own loyalty shopper cards to quickly retrieve customer accounts and measure your most loyal.
PioneerRx, a top pharmacy software vendor, allows you to identify your most valuable patients by calculating and determining the patients with highest-grossing prescriptions each night. This is our VIP Patient Rankings feature.
This feature gives patients a gold, silver, or bronze status which is visible from both the PioneerRx Alerts screen and the point-of-sale. Gold VIP customers make up the top 5% of prescriptions that contribute to your overall business.
This feature enables you to treat your most valuable customers with extra appreciation.
PioneerRx offers a convenient option for patients by allowing them to store their credit cards on file for autopay. We prioritize security by implementing credit card encryption and tokenization for sensitive data within the pharmacy software. When a credit card is swiped, the data is encrypted, and a token is generated to replace it.
These tokens have no value and cannot be used elsewhere, ensuring the security of your patients' sensitive information.
PioneerRx Pharmacy Software provides state-of-the-art tools for secure storage and transmission of sensitive credit card data. To ensure the safety of your pharmacy business, we use end-to-end encryption which encrypts credit card data at the time of swipe, making it unreadable and unusable for hackers.
PioneerRx enables easy processing of prescriptions for delivery directly from the point of sale, including reconciling the drawer with delivery transactions and providing printable nightly delivery reports. Up your delivery game with this easy and convenient feature.
PioneerRx's Create a Bag feature allows users to gather all of a patient's prescriptions and OTCs into one bag, ready for pickup before the patient arrives. A receipt is printed and attached to the bag, which can be scanned at the POS upon arrival.
This feature increases efficiency in the checkout process by reducing wait time for patients, and also increases OTC sales by giving patients the opportunity to pre-select OTCs.
Take control of your compounding process with PioneerRx's compounding pharmacy software. Stay on top of your inventory, set accurate prices for your medications, and ensure maximum reimbursement with proper billing.
Accurate compounding is a must-have for any compounding pharmacy. Make it effortless with PioneerRx's integration with compound-specific scales. The values will be displayed clearly in your PioneerRx pharmacy software system, ensuring accuracy and making the entire compounding process more efficient and secure.
Other pharmacy compounding software vendors may need extra modules or expensive third-party integrations to perform compounding, but PioneerRx makes it simple. Our integrated approach provides true compounding functionality for all our compound or "combo shop" pharmacies.
With PioneerRx, you won't need to worry about additional costs or complexities. The ability to create compound batches is built into every PioneerRx pharmacy software system, making it easy to manage batch quantities, organize by batch/lot numbers, and always have the medications your customers need on hand.
If your pharmacy prepares compound medications in batches, you may have combined several batches to make a single prescription for a patient.
PioneerRx makes it easy to keep track of lot information with Multi-Batch Compounding. When dispensing a compound medication made from two different batches, the lot information can be accurately recorded in the software.
In quality assurance scenarios, such as recalls, having detailed lot information readily available is crucial. It helps increase safety and accuracy by allowing you to easily track down all medications that were compounded using a specific ingredient. This leads to better drug safety compliance and peace of mind.
To effectively safeguard your financial performance and improve your bottom line, you need a top-tier pharmacy software system. PioneerRx helps you craft custom pricing schedules for your compounded items, based on the current Average Wholesale Prices (AWPs) of the ingredients. This way, you can ensure optimal reimbursement from third-party payers.
Managing third-party compound billing can be a challenging and intricate task. PioneerRx empowers pharmacies to succeed, and one of the keys to success is having accurate financials. Do you want to ensure that you receive correct payment for every claim you submit? PioneerRx's pharmacy billing software provides a resounding "yes" to that question.
Extend your reach beyond your pharmacy. Streamline cycle filling, manage facility billing, and generate custom MARs and physician orders based on each facility's unique needs and structure.
With PioneerRx pharmacy software, you can effortlessly and precisely produce Medication Administration Records (MARS) and Physician Orders for each facility. PioneerRx has a vast array of different MAR chart types that are conveniently accessible within the software, and the MAR templates can be tailored to meet the specific requirements of the pharmacy and/or facility.
In recent years, the demand for Electronic Medical Administration Records (eMARS) has steadily increased among pharmacies. As a leading pharmacy software program, PioneerRx recognizes the need for adaptability in the long-term care industry, where changes can quickly impact a pharmacy's needs and profitability.
To ensure your pharmacy is always equipped with the necessary tools, PioneerRx has integrated eMAR functionality to digitize patient records and streamline the process.
Cycle Filling medications is a crucial aspect of working with long-term care customers. PioneerRx simplifies the process with our efficient Facility Cycle Fill feature, enabling you to manage the frequency of visits to a facility each month. You can categorize and arrange prescription items and even establish future adjudication dates, all in one convenient location.
Among pharmacy software programs, only the best have incorporated Long-Term Care (LTC) functionalities, and PioneerRx stands out by offering all these features in a user-friendly package.
PioneerRx offers a streamlined and simplified solution for facility billing, which can often be a complex and challenging task in other pharmacy software management systems. Whether your pharmacy is new to the Long-Term Care market or you're seeking to enhance efficiency at a seasoned location, PioneerRx provides integrated tools to elevate your patient care.
The Facility Billing Methods in PioneerRx give your pharmacy control over patient and facility billing. These methods can be assigned to individual patients in a facility or established as a default billing method for a whole wing and its patients, making the process quick and easy.
PioneerRx values customers above all else. When you sign with us, your pharmacy will work with a team of certified pharmacy technicians, accounting specialists, and hardware support experts, ensuring you receive the best possible support.
At PioneerRx, our installation process is guided by our friendly and knowledgeable installation coordinators from beginning to end. Our coordinators will ensure that your transition to the new software is smooth with minimal downtime. They will help you get up and running, educate your team, and answer any questions you may have.
With PioneerRx, you can have peace of mind knowing that your pharmacy will be set up for success and you will always have a reliable partner to rely on.
Have you ever worried about losing your data in the case of a disaster at your pharmacy? PioneerRx has got you covered.
Your data is securely backed up both locally on your onsite server and in a mini cloud server within the system. The backup process is automated and occurs every 15 minutes, both locally at your pharmacy and offsite at PioneerRx headquarters.
Should a major hardware failure or disaster occur, you can still run your pharmacy smoothly by accessing your data stored in the cloud through an internet connection. With PioneerRx, your data is always protecte
Elevate your security with PioneerRx's biometric employee login and custom role-based permissions. In addition to traditional pin and password authentication, employees can log in using biometric identification through a fingerprint scanner, ensuring that login credentials cannot be lost, stolen, or forgotten.
With custom employee role permissions, you can have complete control over who has access to what information within the pharmacy software. This allows you to further secure your pharmacy's data by customizing clearance levels for employees or groups of employees, giving you peace of mind knowing your data is protected.
Say goodbye to manual updates with PioneerRx's automatic update feature. PioneerRx takes care of updating your software, NPI, DEA, and drug database for you, so you can focus on your patients.
Should a rollback ever be necessary, it can be done quickly and easily at the pharmacy. Our ongoing updates ensure that your software is always running smoothly and that you have access to the latest features and improvements. With PioneerRx, you can have confidence knowing that your software is always up-to-date and working efficiently.
At PioneerRx, we are committed to helping your pharmacy succeed through our software. To ensure that your pharmacy reaches its full potential, we provide a wide range of resources and support .From comprehensive training during the installation process to personalized software support throughout your use of PioneerRx, our team is dedicated to providing ongoing assistance.
We understand the importance of efficiency and urgency in the pharmacy, which is why we strive to deliver quick response times to all of your questions, requests, and concerns.
Software Support:
Each pharmacy is assigned a software support team when they go live with PioneerRx. Our software support specialists are licensed pharmacy technicians with an average of over 10 years of experience in the field. They can provide one-on-one troubleshooting and support, and will become familiar with your pharmacy's business and schedule over time. Regular meetings keep our software support team informed of any updates, and they are accessible with just a click.
Hardware Support:
Our hardware support team is ready to resolve any hardware-related issues you may encounter with PioneerRx. Upon receiving a call request, your issue will be assigned to one of our highly-qualified technical support representatives who have backgrounds in information systems and PC repair.
Accounting Support:
Our accounting support team specializes in handling PioneerRx accounting questions and concerns. With a degree in accounting or a CPA, they are equipped to assist with financial research and reporting, pricing, customer accounts, point-of-sale, inventory, taxes, credit card reconciliation, and more. They can provide answers to any questions related to your pharmacy's bottom line.
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