Library

PioneerRx Software Support

Software Support You Can Count On

3

Assigned

support staff

35K

Hours of

annual training

2M

Hours of

in-pharmacy experience

3

Assigned support staff

35K

Hours of annual training

2M

Hours of in-pharmacy experience

Envision PioneerRx in Your Pharmacy
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See Why More Pharmacies Prefer PioneerRx Support

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Assigned Support Team

When you become part of the PioneerRx family, you get 3 support team members to help you maximize your pharmacy software: an assigned software specialist, a hardware specialist, and an accounting specialist 

Software Expertise

You can trust that PioneerRx Support is equipped to handle any task. Every year, our team completes a combined 35,000 hours of pharmacy software training. 

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In-Pharmacy Experience

More than just software experts, the PioneerRx support team knows the ins and outs of independent pharmacy. Our software support team members are certified pharmacy techs (CPhT), and together, they have over 2 million hours of in-pharmacy experience. 

What makes PioneerRx Support Stand Out?

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“PioneerRx support is very responsive, efficient, and knowledgeable, especially Vincent Gideon. He is very professional and helpful. Pioneer is our third PMS and so far it’s the best support we’ve ever had. Thanks, Vincent and the rest of the team!”

— Emad Mousad, MedEx Pharmacy (Hanford, CA)

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Vincent Gideon

Software Specialist

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"Valerie has continuously gone above and beyond the call of duty ensuring all of our needs are met and that we have all of the tools and information needed to get the most out of PioneerRx.”

— Byron Johnson, St. Francis Discount Pharmacy (Forrest City, AR)

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Valerie Robinson

Software Specialist

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“We very much value the tech support we get from PioneerRx. Every once in a while, one of your support technicians really does an outstanding job… Anh was patient and committed to getting this issue resolved, and I really appreciate him! Thank you, Anh!”

— Kellie Dele, Marmaduke Family Pharmacy (Marmaduke, AR)

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Anh Pham

Software Specialist

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“I’ve had the pleasure of speaking with Ms. Young when I called the software support provided by [PioneerRx]. Kedra demonstrated superior professionalism as well as knowledge of troubleshooting… I do believe such individuals deserve to receive recognition from her peers and colleagues.”

— Jerry Chuang, Bedford Pharmacy
(Bedford, TX)

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Kedra Young

Software Specialist

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"Nic was extremely courteous, professional, and was overall helpful in correcting my issue. He seemed knowledgeable and was quick and direct in resolving my problem.”

— Kwame Afrani, Health First Pharmacy (Lantana, FL)

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Nic Melancon

Hardware Support Specialist

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"

“...[Barbara] has been taking care of us for years, and we are so lucky to have [her]. Barbara, you help us day in and out, and we can never thank you enough for what you do. You are so appreciated by our company, Crosby Drugs, Inc. Our change to PioneerRx and getting you — and how you are kind of like our family — has been such an amazing venture.”

— Sherri Cohen, Crosby’s Drugs (Columbus, OH)

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Barbara Kephart

Software Specialist

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"

“PioneerRx support is very responsive, efficient, and knowledgeable, especially Vincent Gideon. He is very professional and helpful. Pioneer is our third PMS and so far it’s the best support we’ve ever had. Thanks, Vincent and the rest of the team!”

— Emad Mousad, MedEx Pharmacy (Hanford, CA)

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Vincent Gideon

Account Manager

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"

"Valerie has continuously gone above and beyond the call of duty ensuring all of our needs are met and that we have all of the tools and information needed to get the most out of PioneerRx.”

— Byron Johnson, St. Francis Discount Pharmacy (Forrest City, AR)

Image of Valerie Robinson
Valerie Robinson

Hardware Support Specialist

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"

“We very much value the tech support we get from PioneerRx. Every once in a while, one of your support technicians really does an outstanding job… Anh was patient and committed to getting this issue resolved, and I really appreciate him! Thank you, Anh!”

— Kellie Dele, Marmaduke Family Pharmacy (Marmaduke, AR)

Image of Anh Pham
Anh Pham

Account Manager

Image of blue wave
"

“I’ve had the pleasure of speaking with Ms. Young when I called the software support provided by [PioneerRx]. Kendra demonstrated superior professionalism as well as knowledge of troubleshooting… I do believe such individuals deserve to receive recognition from her peers and colleagues.”

— Jerry Chuang, Bedford Pharmacy
(Bedford, TX)

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Kendra Young

Account Manager

Image of pink wave
"

“...[Barbara] has been taking care of us for years, and we are so lucky to have [her]. Barbara, you help us day in and out, and we can never thank you enough for what you do. You are so appreciated by our company, Crosby Drugs, Inc. Our change to PioneerRx and getting you — and how you are kind of like our family — has been such an amazing venture.”

— Sherri Cohen, Crosby’s Drugs (Columbus, OH)

Image of support avatar
Barbara Kephart

Account Manager

Image of blue wave
"

"Nic was extremely courteous, professional, and was overall helpful in correcting my issue. He seemed knowledgeable and was quick and direct in resolving my problem.”

— Kwame Afrani, Health First Pharmacy (Lantana, FL)

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Nic Melancon

Hardware Support Specialist

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Learn How PioneerRx Support Works in 3 Simple Steps

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1. Click a Button

Click the green phone icon in your pharmacy software.

2. Request a Call

Give a brief description of your issue and request to speak to a PioneerRx support member. You can request the first available person, your personal software specialist, or a specialist in a particular area (med sync, care planning, etc.)

3. Get Quick Support

Average call back time is 2-3 minutes. Never wait on hold! Once you submit your request, a PioneerRx support member will call you.

Envision PioneerRx in Your Pharmacy
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Support & Features

Independent Customer
Satisfaction Survey

Results shown are from a 2022 market study conducted by Direct Opinions, an independent survey company.

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See how we stack up against the competition at PharmacySoftwareReviews.com
Ready to Take Your Pharmacy Further?
Request Software Demo
Ready to Take Your Pharmacy Further?
Request Software Demo