Mobile messaging has become an increasingly popular method for pharmacies to communicate with their patients.

However, ensuring HIPAA compliance while using SMS texting can be challenging due to the potential risks of information being accessed by unauthorized individuals.

PioneerRx addresses these concerns by offering a secure and convenient solution through the RxLocal app, which seamlessly integrates into the pharmacy's workflow.

About HIPAA-Secure 2-Way Messaging

One of the key advantages of using the RxLocal app is its ability to facilitate secure 2-way messaging between pharmacies and patients.

The platform incorporates robust encryption and requires identity authorization, providing a layer of protection for sensitive information. This ensures that patient data remains confidential and minimizes the risk of unauthorized access or information falling into the wrong hands.

Mike Matovich, owner of Stillwater Family Pharmacy in Columbus, Montana, has experienced the benefits of using the RxLocal app firsthand.

He highlights the ease and efficiency with which his pharmacy can communicate with patients while maintaining strict security standards.

"We absolutely love it, our patients love it...And having those messages post right in PioneerRx is very, very helpful for the patients and for us," Matovich explains.

The seamless integration of messaging within the PioneerRx system streamlines communication and enhances the overall patient experience.

Communicate Safely with Patients

By implementing the RxLocal app, pharmacies can enhance their level of care and convenience while adhering to HIPAA regulations.

The app enables pharmacists and staff to communicate with patients securely, addressing inquiries, providing medication-related information, and offering support when needed.

The ability to have these conversations within a secure platform that is integrated into the pharmacy's software system further enhances workflow efficiency and patient satisfaction.

Incorporating new technologies like the RxLocal app is crucial for pharmacies aiming to provide the highest level of care and meet patients' evolving needs.

By embracing secure mobile messaging, pharmacies can establish a more direct and convenient line of communication with their patients, fostering stronger relationships and improving medication adherence.

Additionally, the ability to have messages posted directly within the PioneerRx system ensures that important patient communications are easily accessible, providing a comprehensive view of patient interactions and enabling more personalized care.


Expanding your pharmacy software with HIPAA 2-Way Messaging through the RxLocal app offers numerous benefits.

Not only does it provide a secure and efficient method of communication, but it also enhances patient satisfaction and engagement.

By prioritizing the integration of new technologies into your pharmacy practice, you can stay ahead of the curve and deliver exceptional care to your patients.

Take advantage of the secure messaging capabilities offered by PioneerRx's RxLocal app and elevate your pharmacy's communication strategy.

Embrace the convenience of mobile messaging while ensuring HIPAA compliance, ultimately providing a higher standard of care to your patients.

Ready to Take Your Pharmacy Further?
Request Software Demo