Features you are absolutely going to love...
Adherence & Medication Therapy Management (MTM)
Patient notifications can be sent directly to your customer’s phone or email address when prescriptions are completed and ready for pickup, delivery, or shipment. You can adjust the frequency of the messages for forgetful patients until their prescriptions are sold through the point of sale. IVR notifications are also available to pharmacies that have an account with an IVR company.
Medication Sync improves patient health outcomes by providing early intervention and prescription synchronization. This program also offers higher convenience and satisfaction to your patients and your pharmacy. Medication Sync is a useful resource designed for the betterment of your patients’ wellness. This program additionally features a few perks for your pharmacy as well.
Improves Patients’ Health and Medication Regimens
Oftentimes, patients have multiple maintenance medications that are filled at varying times throughout the month. With hectic work schedules and busy daily lives, it can become challenging for patients to remember to fill and/or actually take these vital medications. A 2013 study shows that 28% of patients have missed three or more doses of their prescription medications in the past thirty days.1 This alarming percentage could be significantly lowered with PioneerRx’s Medication Sync program, a time-saving resource intended to enhance the health and extend the lives of patients through early intervention and prescription synchronization. This proactive approach encourages patients to adhere to a more organized medication routine, resulting in happier, healthier customers.
Enhances Patient-Pharmacist Relationships
Medication Sync allows for the development of a more personal connection between you and your patients. Independent pharmacies have a renowned reputation for providing a more hands-on patient care in comparison to larger pharmacy chains. Medication Sync allows you to extend this intimate atmosphere to patients through in-person interactions and phone conversations. Pharmacists set designated times to call enrolled patients in order to detect updates in medication usage. According to a recent study, 18% of patients polled admitted that they have stopped taking a prescription medication without consulting a doctor or pharmacist.1 Monthly one-on-one calls to your patients serve as preemptive compliance reminders and prevent them from the dangers of discontinuing their medications.
Boosts Customer Satisfaction
Happy customers will provide word-of-mouth advertisement about the high levels of satisfaction and comfort they found at your pharmacy. Medication Sync is one of the many conveniences afforded to your patients through PioneerRx. Presently, patients with numerous prescriptions have to make multiple, unnecessary trips to the pharmacy throughout the month to pick up those medications. You can completely eliminate this hassle by utilizing Medication Sync. PioneerRx offers different ways to identify which patients would benefit most from this program. Prescriptions for those qualifying patients are filled simultaneously and then scheduled for pick-up on one, predetermined date.
Provides Convenience for Your Pharmacy
Due to their relaxed atmosphere and helpful nature, independent pharmacies rate highest in overall customer satisfaction. On average, independent pharmacies and smaller chains show the shortest wait times for prescription fills and patient consults.2 Pharmacies can keep these wait times down by pre-scheduling Medication Sync fills and patient calls around peak business hours, decreasing wait times of prescription fills for current, in-house patients. This “down-time” filling alleviates the pressure of having additional waiting customers, thus reducing the chance of error.
Strengthens Your Pharmacy’s Revenue Streams
Medication Sync benefits your pharmacy by saving time and generating additional income. This program increases your yearly number of prescriptions, thereby increasing your yearly profit. If your pharmacy also offers a delivery service, drivers can condense monthly mileage by avoiding repetitive, unnecessary trips to the same residence. Medication Sync produces higher efficiency, yielding higher productivity. If time truly equals money, make every minute count with PioneerRx’s Medication Sync.
PioneerRx has the ability to track the MPR and Gap of maintenance medications by including Alerts and Reporting across a patient profile. But, first let’s talk about what all this means.
MTM: Medication Therapy Management
MPR: Medication Possession Ratio
- Days’ supply/days possession= MPR
- For example, having a 30 day supply of pills for 60 days indicates a 50% MPR score.
Gap: The number of days the patient has been without the medication
- For example, if a patient has prescription with a 30-day supply and has not picked up the prescription in 33 days, he/she has a Gap of 3.
MMPR: Median Medication Possession Ratio
- This figure looks at the patient’s previous MPR (excluding the fill they are currently taking) and calculates the median number.
- For example, if a patient’s MPR statistics for the last five months were 50, 30, 80, 80, 95, the median number is found by putting the numbers in order of least to greatest (30, 50, 80, 80, 95) and choosing the middle number, 80, eliminating the outliers.
LMPR: Latest Median Possession Ratio
- The LMPR calculates the patient’s latest, or last, MPR. It does not account for the fill they are currently taking.
Generate new revenue streams by using OutcomesMTM, a complimentary Medication Therapy Management program. OutcomesMTM provides a cost-effective way for your pharmacy to maintain adherence and ensure your patients’ long-term health. This progressive service monitors for significant fill lapses for your Medicare Part D patients and allows your pharmacy full access to those patients’ entire prescription histories. OutcomesMTM then develops helpful TIPs on how to uphold patient compliance and quality medication standards within your pharmacy. Once the TIP is performed, your pharmacy documents it on OutcomesMTM’s external website in order to receive reimbursement. With OutcomesMTM, your pharmacy will administer superior patient care while receiving financial compensation for completing recommended MTM actions.
Happy pharmacists and healthy patients are the perfect recipe for financial success. Deliver first-rate patient care through the use of Mirixa, a cost-effective Medication Therapy Management system that is available to all PioneerRx customers. Mirixa evaluates the prescription history of each patient and isolates those who do not meet medication compliance standards. This innovative system then creates a case for those non-compliant patients and recommends MTM actions accordingly. Once an action is completed, your pharmacy records those steps in Mirixa’s website, which is fully accessible through PioneerRx. Mirixa will then financially compensate you for promoting long-term health and quality patient care within your pharmacy.
With the help of PioneerRx’s top-notch programs and features, you can potentially boost your pharmacy’s CMS Five Star Rating by increasing patient adherence.
The Center for Medicare and Medicaid Services (CMS) aims to provide better care, healthier people and communities, and lower cost care.1 In alignment with this goal, CMS developed a one to five star rating system used to evaluate the performance of Medicare Advantage plans. A plan’s star rating is significant because it directly affects their compensation and marketing advantages.
Medicare Advantage plans are rated on performance areas, including outcome measures (improvement in health), intermediate outcome measures, patient experience, access measures (barriers to care), and process measures (how care is provided).1
Part D plans are rated on performance measures for four domains: Drug Plan Customer Service, Member Complaints, Problems Getting Services, and Choosing to Leave the Plan, Member Experience with Drug Plan, and Drug Pricing and Patient Safety. The Drug Pricing and Patient Safety domain includes Pharmacy Quality Alliance (PQA)-supported medication adherence measures.2
CMS also uses Display Measures to further evaluate Part D plans. Although not included in the plans’ star ratings, these evaluations are reported to CMS and are displayed on the “Patient Safety” website. PQA-supported measures of medication safety, including drug-drug interactions, excessive doses of oral diabetes medications, and completion rate of Comprehensive Medication Reviews, are measured and reported.2 This is where pharmacies come in!
Data is collected detailing pharmacies’ performance in areas such as vaccinations, health coaching, medication therapy management, health promotion, care coordination, and adherence counseling.1 Medicare Advantage plans are particularly focused on medication adherence for Part D patients receiving maintenance medications for diseases, such as diabetes, hypertension, and cholesterol.
Pharmacies’ performance evaluations could potentially determine whether a Medicare Advantage plan includes a pharmacy in a preferred network. Plans may seek pharmacies who support their goals and who are willing to work to boost their performance numbers, such as those related to medication adherence.
For pharmacies, this may be a prime opportunity to collaborate with Medicare Advantage plans to improve star ratings and ensure patients are receiving appropriate care.
The landscape of healthcare is evolving; in the future, pharmacies will play a growing role in providing comprehensive healthcare to their patients. We recommend you learn more about the CMS star-rating system and how your pharmacy is being evaluated.
Keep track of patient labs directly within your pharmacy software! Our lab recording functionality is highly beneficial to pharmacies that handle their own blood work internally and/or pharmacies that specialize in long-term healthcare. Essentially, this built-in feature is a valuable tool for every pharmacy that records patients’ lab results for any reason!
PioneerRx lab recording allows users to input the recommended frequency of testing; therefore, pharmacists will be able to track when updated lab results are due for each patient. Our intuitive system will even notify users when a patient’s lab results are overdue by highlighting the lab in red on the patient’s profile and also automatically creating an MTM action for that patient. Ensuring that patients never miss their scheduled lab work serves to further improve patient wellness.
Ensure the pharmacy is adequately staffed to take on the day’s workload with the Fill Calendar.
The PioneerRx Fill Calendar offers a quick overview of your pharmacy’s workload in one convenient, easy-to-use location. This interactive calendar displays all prescriptions that are due for refill on each day of the month and can help the pharmacy identify compliance opportunities. Prescriptions are itemized by Regular fills, Retail Sync fills, Facility Cycle Fills, and also a grand total of all prescriptions. Selecting the various fill types will provide users with a detailed break-down per patient and display the workflow status of his/her prescriptions. Users can also save time by processing a patient’s outstanding Cycle Fills directly from the Fill Calendar. With the calendar’s useful Ready % column, users can easily see how many prescriptions for each patient are ready for pick-up or delivery.
The Fill Calendar is just one of the many built-in, time-saving tools that the PioneerRx software offers. It is one of the best resources when planning workflow or scheduling staff coverage. Pharmacies should use the Fill Calendar to their advantage to maintain steady workflow progress and to ensure that prescriptions will be filled in a timely manner, optimizing the potential for better health outcomes.
Improve your patient’s health through automatic refill. On average, patients are five days late refilling maintenance medications, the equivalent of two refills per year. Let PioneerRx help your pharmacy by putting patients on automatic refill. A few days before the prescription is runs out, it is automatically added to the refill queue.
Combine Automatic Prescription Refill with integrated Patient Notifications for even better adherence practices.
Rapid Data Entry
Who knew saving time could be so easy! With all the speed features PioneerRx can offer, you are sure to cut your time spent behind the computer.
Easily scan prescriptions into the Rx system and tie to patient to be entered later.
Do you want to verify the prescription is correct before it is ever adjudicated? With our pre-check station pharmacist can verify the prescription prior to adjudicating the claim and printing of the label. Saving you time and money.
Hard Copy Image Workflow inserts patient, item or drug documents into your database, instantly. What was once a time-consuming task can now be performed in just a matter of seconds. Scan, store, and view documents from your workstation.
Why waste waste time searching through stacks of documents, When you pharmacy system can provide easy, instant access to all of them!
Many pharmacies use multiple software systems to support workflow. PioneerRx was built with workflow integrated into every step, so the pharmacy software grows with you.
The documents you need are at your fingertips. Link documents to prescriptions, patients, prescribers, items, suppliers, employees, third parties, facilities and more.
Add a patient into the pharmacy system by scanning the driver’s license.
Seamlessly add prescribers or update their information from the National Provider Registry and DEA database into your pharmacy system. Never wait for hours to get a DEA number again.
Advanced capabilities for importing and viewing eScripts to improve workflow in your pharmacy system.
PioneerRx integrates directly with CoverMyMeds, a free service that provides instant access to Prior Authorization (PA) forms for all Medicare Part D plans, Medicaid plans and most commercial plans. CoverMyMeds will process rejections due to Product/Service Not Covered, Prior Authorization Required, and Plan Limitations Exceeded. Within a few minutes, the correct prior authorization form can be completed online with data automatically entered the pharmacy system. This form is then faxed or sent electronically to the physician for speedy completion.
Wow your customers by filling prescriptions faster. Turn days into hours.
Easily find and import cardholder information within the pharmacy system.
An advanced will call system helps ensure that customers leave the store with all of their prescriptions. Instead of interrupting the pharmacist to ask, the clerk can simply view the workflow location of a prescription. When viewed, they clerk will see additional information about the script, such as Refill Too Soon, Renew Pending, and On Order.
Prescription Easy Bagging
Where many systems require you to print additional barcodes to bag prescriptions together, PioneerRx features Easy Bagging. Simply scan each item on the bag and then scan the will call bin. At the Point of Sale, then simply scan any barcode in the bag to bring up all of the items in the bag.
When a sale is totaled, PioneerRx looks to see if the patients (or any patients at the same address) have additional prescriptions in process. This ensures customers leave with all of their scripts.
Automatically bill secondary third parties within the pharmacy system.
Making more money is always more fun. See how these PioneerRx features will take your pharmacy to the next level.
A/R accounts are integrated for seamless operation at no extra charge.
With 835 Third Party Reconciliation, you can keep all of your financials in one location. This makes it even easier to manage your business. Choose from manual reconciliation where you are in control or let one of our accounting team members do the work for you with our automatic reconciliation program. With automatic reconciliation you decide how much or how little you do with a series of tiers designed to help the busy pharmacy still manage their money.
Contact our accounting department to learn more!
Quickly identify profit or loss on a prescription due to a Third Party’s DIR fees! Applying a Third Party’s DIR fee to a prescription is easier than ever directly in the pharmacy system! Pharmacies that know the dollar amount or percentage of the Third Party’s DIR fee can simply input that value in the Third Party’s profile, and that DIR fee will be applied to every prescription where that Third Party is selected as the pay method.
Pharmacies can accurately calculate the profit or loss on a prescription where a DIR fee was applied. PioneerRx readily displays the value of the DIR fee in the Gross Profit section of the prescription’s pricing information. The system also alerts the user when the prescription dips into a negative Gross Profit due to the applied DIR fee. This helps pharmacies identify where the loss is coming from, so they can determine how to proceed with the prescription.
Pre and post edits are built into PioneerRx software at no extra charge. Most other software vendors offer this service with claim switching and may charge as much as seven cents per fill, which quickly adds up.
Pre Edit is an evaluation of the prescription data before it is sent in order to determine items that need to be corrected. Post Edit is an evaluation of the claim data after it is adjudicated. You decide whether to reject, review, or ignore each type of pre and post edit issue.
Here are some examples of how you can use Pre/Post Edits in your Pharmacy.
Base Limited (Post Edit)
Pharmacy contracts are typically based upon AWP – X% + Fee or MAC + Fee. The non-fee version (underlined) is called the Basis. If a pharmacy transmits a claim with a basis less than their contract, the third party will typically pay the reduced amount. If this occurs, a Basis Limited post edit will be triggered.
With PioneerRx you can make more money by finding and correcting pricing mistakes that cause Basis Limited claims.
Cash Limited (Post Edit)
Pharmacy contracts typically limit reimbursement to the minimum of the contracted amount or the pharmacy’s Usual & Customary (Cash) price. The Cash price is transmitted with the claim. If this limits the third party payment, a Cash Limited post edit will be triggered.
Use this handy post edit to find and correct pricing mistakes that cause Cash Limited claims.
DAW Code (Pre and Post Edit)
If a generic is available and a brand is dispensed without a reason provided, many pharmacy contracts will reduce reimbursement to the contract amount for the generic. Dispensing a brand when a generic is available will trigger a DAW Code pre and post edit, if a DAW code isn’t selected.
One Texas pharmacy converted to PioneerRx and found that they had been being cut back $800 per fill on a drug in their previous system due to this issue. PioneerRx found the problem and they were able to fix the prescription.
Package Size (Pre and Post Edit)
If an item that should not normally be broken down (Vial, Tube, etc) is filled with an incompatible dispensed size, Package Size pre and post edits are triggered. Filling with the wrong size can cause a significant loss of profit and possibly trigger an audit.
The average pharmacy makes an additional $100-$400 a month when these errors are corrected.
Third Party Remitted a Negative Amount (Post Edit)
Some third party plans are simply discount plans with 100% copay. Many charge the pharmacy for the privilege of accepting this plan. The third party sends the pharmacy a bill for these amounts. If a prescription returns a negative remitted amount where the pharmacy would owe a third party for filling a script, a Third Party Negative Remitted Amount post edit is triggered. Then, simply switch the prescription to cash or another discount plan that does not include a negative remitted amount.
Avoid paying unnecessary third party fees.
Obsolete NDC (Pre and Post Edit)
If an item is dispensed with an expired NDC, a pre and post edit is triggered. Inadvertently using a wrong or expired NDC could reduce your reimbursement and possibly trigger an audit.
Using this pre and post edit you could be preventing obsolete NDCs from ever being submitted.
Dispensing Item Out of Stock (Pre and Post Edit)
Keeping a perpetual inventory is a challenge in many pharmacy systems due to the dispensed item changing on refills. PioneerRx makes it easy with Dispensed Item Out of Stock pre and post edits.
Low Profit (Post Edit)
If the gross profit on a prescription is less than the minimum percent or dollar value set by the pharmacy, a Low Profit post edit will be triggered. In addition, Smart Profit Reject allows the pharmacy to include consideration of rebates and the last cost paid for the item before prompting a Low Profit post edit.
Patient ID Missing (Pre and Post Edit)
If patient identification, such as a driver’s license or social security number, is required due to the schedule of the dispensed item and it has not been entered, Patient ID Missing pre and post edits are triggered.
Patient Information Missing (Pre and Post Edit)
If the patient’s allergy, other medications and/or medical conditions are missing or out of date and a prescription is filled, Patient Information Missing pre and post edits are triggered.
Missing or Invalid DEA (Pre and Post Edit)
If a prescriber with a missing or invalid DEA is attached to a prescription, and the DEA number is required due to the dispensed item, Missing or Invalid DEA pre and post edits are triggered.
High Copay (Post Edit)
The pharmacy can define a high copay amount in location options. If a copay is higher than the amount defined, the pharmacy may choose to verify that the patient wants the item before it is filled. If a claim is adjudicated with a copay that exceeds this amount, a High Copay post edit is triggered.
Higher Secondary Copay (Post Edit)
If the secondary third party returns with a higher copay amount than the primary, a Higher Secondary Copay post edit is triggered. Misconfigured coupons or third party settings typically cause this error.
Missing or Invalid DPS (Pre and Post Edit) Texas
If a prescriber with a missing or invalid DPS is attached to a prescription, and the DPS number is required due to the dispensed item, Missing or Invalid DPS pre and post edits are triggered.
Has a third party ever had a patient’s birthday or other information incorrect in their database? Claim Overrides allow you to submit the data they require without overwriting accurate information.
PioneerRx includes statistical data analysis of cash and third party pricing for pharmacies across the country. Never blindly price your cash prescriptions again.
It’s your money! Get more back from third parties with AWP Rebilling from PioneerRx.
Third parties base a pharmacy’s contracts upon some form of manufacturer’s price. When a manufacturer increases their price, many third parties experience a delay in obtaining and entering the new information into their systems.
When this situation occurs, the pharmacy may not receive the correct amount of payment. In order to receive this amount, the claim must be re-billed to the third party within the “window” for claims resubmission. Because some claims may not be reversed, oftentimes pharmacies experience losses when attempting to resubmit the claim.
AWP Rebilling works to address this problem by absorbing the risk of the reversed transaction. Over 80% of the claims that are re-billed under this system result in increased reimbursement to the pharmacy.
With PioneerRx’s guaranteed program, there is no risk – it’s your money!
PioneerRx handles rebilling with no pharmacy involvement required.
- The sum of losses, new money earned and switch fees are added together to form a “gross” amount based upon monthly performance. (Earnings – Loss – Switching Fees = Gross).
- If the “gross” is negative, the pharmacy is given a credit on their monthly charges.
- If the “gross” is positive, PioneerRx receives 25% for rebilling the claims and absorbing the rebilling risk.
- A real time report is available on-line and the pharmacy receives a monthly detail of the billing activity.
Export accounting data through the pharmacy software to QuickBooks.
Don’t let this part of the transition scare you, we do it every week!
Our coordination team is your first point of contact after the sales process. Conversion may seem like a daunting process, but your installation coordinator will help you prepare your pharmacy and staff before your new software goes live.
Before your data is converted, you’ll have an opportunity to approve your data’s new format within the PioneerRx software. InfoWerks is our official conversion vendor.
Through PioneerRx’s customizable reporting features, you are in control of your data and the way you want to see it.
PioneerRx is all about personalization. Reports are arranged according to your unique preferences. Customization includes:
- Custom Layouts – Adjust column width; order, group or filter data; and create and save unique layout for future searches.
- Fixed Rows and Columns – Pin specific rows and/or columns for ease of use when scrolling through data.
- Sorting – Sort individual columns or try multiple column sorting.
- Grouping – Organize information in rows with similar values, just like Microsoft Outlook™.
- Filtering – Analyze important data through built-in and custom filter expressions, including regular expressions (regex) and an Excel-style filter dropdown.
- Exporting – Easily export search results to Excel or PDF files.
PioneerRx reports prescription data to pharmaceutical manufacturers to support local drug representatives, specialty drug programs and prescriber programs through both major aggregators: Symphony Health and IMS.
What pharmacy software would be complete without user-customizable reporting? Find and format the information you need with user-customizable reports, including your prescription label.
Allow results from reports and searches to be exported to PDF/Excel files.
Point of Sale
A truly integrated POS allows you the ease and convenience of accessing your pharmacy system when you need to most.
PioneerRx pharmacy software’s touchscreen Point of Sale (POS) is completely integrated and is available from any workstation. An integrated POS is critical in order to maximize profits and improve customer service through direct access to pricing and patient prescription information.
In order to maximize profits, retail items should be sold at a price that is in proportion to their cost and the current market. If your cost goes up, the price needs to go up. Your cost to sell the item is the cost to put a replacement on the shelf (replacement cost). This is very difficult to do if you are pricing with stickers on each individual item. Your Pharmacy Management System should seamlessly support shelf sticker pricing with barcode product recognition. This allows you to price the shelf instead of the item. The POS recognizes the item from the barcode and prices it correctly. When costs rise or you decide to change the margin, the system supports easily telling you which shelf stickers need to be reprinted.
Through Shelf Stickers you will be easily able to update and manage retail pricing in your pharmacy.
PioneerRx knows which prescriptions a customer and others at the customer’s address have in the any queue in the pharmacy system. This keeps a customer from leaving with a missed prescription that was in the refrigerator or still in progress. It also keeps the clerk up-to-date on in-process prescriptions.
Capability to track patients’ purchase history for pseudoephedrine-based (PSE) drugs. The system must include an integrated ability to directly report to jurisdictions where available from the jurisdiction.
Handle flex transactions through an integrated, SIGIS-certified credit card processor.
Ever thought about selling gift cards? With PioneerRx you can sell, recharge and utilize store-based gift cards directly in the pharmacy system.
PioneerRx fully supports Apple Pay and NFC (Near Field Communication) cards directly within the pharmacy system. This is a new category of service designed to supply consumers with safe, secure, and easy mobile payments. We are giving independent pharmacies an edge on security that many of their competitors cannot.
PioneerRx Point of Sale offers a loyalty function already within the system that allows you to track the sales of all your loyalty shoppers. Assign your customers a loyalty id number, such as a phone number, or integrate with you your own loyalty shopper cards for easy retrieval of customer accounts.
With features like our delivery management module and robot automation, PioneerRx will enhance your pharmacy’s workflow.
Allow employees to clock in/out using their PIN or fingertip. Integrated time correction tracking helps fix clock in/out errors as soon as possible.
Process prescriptions for delivery, receive payment after the delivery process, and print delivery reports within your pharmacy system.
Interface with multiple robots and automation systems directly within the PioneerRx system.
Store and print patient instructions in 6 other languages with PioneerRx’s software.
Security & Support
Our dedicated support team of pharmacy techs are here to ensure your pharmacy is supported throughout the day. Let us focus on the backend.
Every 15 minutes your data backs up onsite and offsite to our headquarters, so that in the event of a serious hardware failure or disaster, you can run your pharmacy from the data backup across the Internet. Nothing should prevent your pharmacy from completing the day-to-day tasks that must be done.
PioneerRx pharmacy software is a true Windows based software, unlike other pharmacy software systems that have attached a Windows interface to 20-year-old code.
Our Pharmacy System is designed with the latest technology, which promotes flexibility and innovation. As a Microsoft Gold Partner, we have direct access to cutting-edge solutions.
A few key features to PioneerRx include:
The Microsoft Office Ribbon Bar allows for customization and easy navigation of your pharmacy software. The Ribbon Bar is designed to help you quickly find various commands. Commands are organized into logical groups, which are collected together under tabs.
Many pharmacy systems require you to run various reports or searches in order to determine problems. With PioneerRx, the system monitors your business and alerts you when an action requires attention. Clicking on a ToDo item takes you to the applicable section of program and when the ToDo item is corrected, the alert goes away.
PioneerRx includes a Task List to replace the many sticky notes around the pharmacy. Tasks can be created for patients, prescribers, drugs, suppliers, and prescriptions, as well as other places in the system.
Real time alerts pop up in the queue to allow you easy access to monitor your claims and fax activity as its happening.
Meet legal pharmacy requirements with speed and security with Biometric-ready logins and manageable permissions.
No more worrying about updates that may or may not have occurred in your pharmacy system. With PioneerRx updates are automatic and include software, NPI, DEA, and Drug Database updates. Updates are also easily reversible at the pharmacy, if necessary.
At PioneerRx, our primary goal is to help your pharmacy be financially successful by using our software. To reach your pharmacy’s top potential, you need full access to the proper resources. PioneerRx provides ongoing assistance, beginning with thorough training at point of installation and extending to personalized software support for the duration of usage. At PioneerRx, we value your time and understand the importance of urgency and efficiency within the pharmacy; therefore, we strive to deliver speedy response times for all types of questions, requests, and concerns. Our knowledgeable team of support personnel includes:
Upon going live with PioneerRx software, each pharmacy is assigned to an Account Manager who will provide one-on-one troubleshooting and assistance. With an average of over 10 years of pharmacy experience as licensed pharmacy technicians, our Account Managers can relate to the oftentimes hectic and stressful atmosphere of the pharmacy and can appreciate the need for prompt call-backs.
Over time, your Account Manager will become familiar with your daily schedule and your pharmacy’s business. He/she will note which areas of the software you struggle with most and make recommendations accordingly. Account Managers provide your pharmacy with the most effective troubleshooting and guidance through software issues. All Account Managers attend regular meetings to keep them informed of any software updates. Armed with a strong pharmacy background and comprehensive knowledge of the PioneerRx software, your Account Manager will become an invaluable resource for your pharmacy and is accessible at the click of a button.
Our expert Hardware Support team aims to resolve any and all of your PioneerRx hardware-related issues. Once a pharmacy submits a hardware-related call request to PioneerRx, it is directly assigned to one of our highly-qualified technical support representatives, who will diagnose and rectify the issue for your pharmacy. With solid backgrounds in information systems and PC repair, our skilled Hardware Support members can readily troubleshoot issues and guide you through a solution to the problem.
Accounting Support Services is comprised of our specialized staff that specifically handles PioneerRx accounting questions and calls. The qualified team assists pharmacies with everything from financial research and reporting, pricing, customer A/R accounts, point of sale, inventory, Third Party reconciliation, taxes, credit card reconciliation, and so much more. Backed with an Accounting degree or a CPA, our experienced Accounting Support Team is capable of answering any questions or concerns which focus on your pharmacy’s bottom line.
Ever thought, “There must be an app for that?” Check out how PioneerRx is able to make your life easier with our integrated apps already within the pharmacy system.
RxLocal hosts your site’s URL and includes customer refill requests, user-editable content, and smart phone access connected to your pharmacy software.
The PioneerRx Mobile Inventory Application provides your pharmacy with the technological advantage of wirelessly managing your on-hand inventory. Gone are the tiring days of tracking inventory with pen and paper. Features include will call/inventory bin management, on-hand inventory counts, manually receiving of purchase orders and pill images. You can use this new mobile app on any Apple iOS device.
The PioneerRx Drive Thru app offers a simple way for your customers to sign for their prescriptions. Signatures are stored electronically in your pharmacy system for easy retrieval. While major chains are still using paper signatures, wow your customers with the best in pharmacy technology.
Make more money through better audit protection and easily show customers when prescriptions have been picked up by an authorized party. It is sure to be a great enhancement to your pharmacy.
PioneerRx Counseling streamlines the patient counseling process. Patient medication history, drug information, and even the patient’s adherence report card are easily pulled from the pharmacy’s database and are displayed in one convenient, easy-to-maneuver location.
This app is ideal for the busy pharmacist. Simply open the app, and it’s ready for use. With the iPad®’s interface, unlike computers, pertinent information is readily available on one screen without searching through various systems or navigating different menus and areas.
The PioneerRx Waiting Board is a digital monitor that is mounted or placed in a pharmacy’s waiting area for the convenience and entertainment of waiting patients. The Waiting Board cycles through three different “channels” and displays the following information for a user-designated period of time.
Notify waiting patients when their prescriptions are ready for pick-up! To maintain PHI compliance, patient names will only be displayed with the first initial of the first name and the first three letters of the last name. For example, if Jane Pioneer’s prescription was ready, her name would appear on the Waiting List as “Pio, J.” Waiting patients will appreciate the convenience of knowing exactly when their prescriptions are ready. They’ll also enjoy having the freedom to shop around the store without having to stay close to the pharmacy or having their name announced. The pharmacy staff also benefits from the displayed Waiting List, as they will not be interrupted as often by patients inquiring about the status of their prescriptions.
Weather and News
Keep patients up-to-date on current events, such as local weather updates and national news headlines!
Inform patients of your pharmacy’s promotions and other local products and services! This screen gives your pharmacy the perfect opportunity to advertise upcoming sales, notify patients of available vaccines, and support other businesses in the area.
Give your independent pharmacy an edge over the competition by using the PioneerRx Mobile Delivery app for iPhone. With features for delivery route planning, processing credit cards, and tracking controlled substances, deliveries are easier than ever.
PioneerRx Mobile Delivery will streamline the way you deliver to patients, featuring:
- Transaction Completion – Allows all transactions to be completed just as securely as when using your Point of Sale.
- Route Planning – Plans your deliveries using automated tools to help you find the best route available. Utilizes the most popular turn-by-turn navigation applications.
- Payment Processing – Supports magnetic card reading using a custom fit case. Allows you to accept all forms of payment, including credit cards.
- Controlled Substance Compliance – Prompts for state mandated information about the patient. Uses the magnetic card reader to store information from the patient’s ID.
- Email Verification – Enables emailing a detailed receipt of the delivery transaction to your patient.
We know how tricky facilities can be. Let PioneerRx show you how to customize your facilities the way they want to be.
Through the pharmacy management system you can create Medication Administration Records (MARs)/Physician Orders for the benefit of each facility. PioneerRx supports many different MAR chart types available directly in the system.
Cycle Fill allows the pharmacy to create and maintain cycles for its facility accounts. Creating cycles will group Rx items together and allow the pharmacy to set future adjudication dates on prescriptions. By utilizing our Cycle Fill feature you are in control of how many times you visit that facility each month.
Facility billing methods allow the user to control the ways by which facilities and facility patients are billed. Methods can be applied to individual patients in the facility, or they can be set as the default billing method for a whole wing and all patients its subsequent patients.
No need for third-party software. With PioneerRx you can compound fully within your pharmacy system!
Your compounding scale integrates within the pharmacy system and provides more security and accuracy to your compounds.
Keep your compound batches organized by batch/lot numbers, and manage your batch quantities within your pharmacy system.
PioneerRx’s pharmacy software can create custom pricing for compounds based on the ingredients’ AWPs and ensure you receive the highest third party reimbursement possible.
Don’t worry about trying to be at two places at once. Access your data no matter what store you are at with PioneerRx Central Office.
Print reports for multiple pharmacy locations from a central location.
Share patients in Central Office Environment.
Easily pull in and transfer patients from one pharmacy to another within your central office environment.
Central Items allows you to share drug files across your stores through a central office environment.
Central Prescribers will allow you to share all your prescriber files across your stores through a central office environment.
Manage pricing at a central location for multiple pharmacies.
Manage accounts receivable at a central location for multiple pharmacies.
We’ll show you exactly how PioneerRx will change the way you do business.