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Featured Feature: Claim Overrides


Caitlin Sattler - August 22, 2018 - 0 comments

With PioneerRx’s pharmacy management system, rejected claims will never hold up your workflow. If the information sent to the Third Party does not match what they have on file, this may delay how quickly the patient receives their medication. Claim Overrides allow the pharmacy to circumvent the inaccurate field(s) and continue fulfilling the prescription. With the right settings in place, the override also prevents future rejections under specific conditions.   

Frances Cohenour of Chad’s Payless Pharmacy in Florence, AL, has been using the PioneerRx pharmacy software for two years since she and her sister became co-owners of the store. Frances and her team strive to provide fast, patient-oriented service. “We see people at their worst — when they’re sick, when they don’t feel well, or after they’ve received some bad news from the doctor. It’s important to make coming to the pharmacy as pleasant and convenient as possible,” she says. “The last thing we want to tell a patient is that we can’t help them because there’s some paperwork or other minutia that’s not correct. The Claim Override function allows us to give the patient what they need and allow us that window to get things sorted out for them.” PioneerRx ensures mismatched information won’t stand in the way of community pharmacies offering the most beneficial care to their patients.  

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