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Mission Objective: Save + Revitalize Independent Pharmacy™
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Medtel IVRx


IVRx from Medtel Communications is an advanced IVR solution combined with a sophisticated cloud-based phone system and unified communications platform. IVRx fully integrates with PioneerRx.


Medtel IVRx is an IVR fully integrated with a cloud-based phone system.

The Medtel IVRx system improves the patient experience by automating workflows and providing advanced features to make pharmacies more efficient. This HIPAA-compliant business phone system ensures that customer calls and messages are secure with encryption in transit, protecting patient data and guarding against unauthorized access to protected health information. 

Features Include: Customizable Auto Attendant and Call Routing, Automated Prescription Refill Requests, Outbound Calling and Patient Adherence. Medtel also offers URAC reporting to support Specialty Pharmacy Accreditation Requirements. 

Better for your patients:

  • ● Get real-time prescription status updates
  • ● Leave authorization messages for new prescriptions and refills
  • ● Get automated pharmacy information such as updated store hours and holiday specials
  • ● Request the pharmacy to contact their doctor

Best for your business:

  • ● Reduce costs and free up time
  • ● Manage your workflow with an integrated system
  • ● Change IVR information quickly and easily
  • ● Customize auto-attendant options
  • ● Scale to fit the size of your business and your needs

Click Here to Learn More

Medtel Communications is a pioneer in the telecommunications industry, providing cloud-based unified communications, contact center, and collaboration tools for businesses worldwide. Medtel is built upon a 50-year history of telecommunications innovation and experience that began with the design and manufacturing of traditional PBX phone systems, leading to the development of an enterprise-class proprietary cloud communications platform. Medtel is committed to helping businesses adapt to ever-changing workplace demands for communication and collaboration by providing extremely reliable, easy-to-use products and software applications. Medtel is headquartered in Palmetto, Florida, with satellite offices around the U.S.

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