Every pharmacy has a series of processes throughout intake, workflow, and delivery that work together to comprise their pharmacy management system. However, not all systems are created equally.
Mission Control Center
PioneerRx is the nucleus that integrates the most cutting-edge technologies to ensure the smoothest, most high-functioning pharmacy system within your store. The foundation is comprehensive software, which is supported by our relevant and user-friendly mobile applications, then further enhanced by other innovative technologies and automation. PioneerRx integrates smoothly with a variety of vendors to connect you to the latest innovative tools and allow you to customize the best solution for your pharmacy.
Mobile Apps + System Integrations
Strengthening Pharmacy by Improving Technology
Explore our suite of Mobile Applications
Mobile Support Crew
PioneerRx has developed several mobile applications to support a complete pharmacy system.
Elevating Your Patient Experience
RxLocal offers an entire patient portal from the convenience of a mobile application. Patients create a profile where they can access prescription information, submit refill requests, and receive pickup reminders. Patients can even engage in HIPAA compliant two-way text messaging with their pharmacist, integrated directly through PioneerRx. Pharmacy Finder allows patients to search for independent pharmacies that meet their specific needs – like yours! Mobile refilling, messaging, and searching gives your pharmacy system a modern, user-friendly step above other stores.
HIPAA Compliant Integrated 2-Way Messaging • Web-Based Patient Portal • Mobile Refills Request • Refill Reminders
Information at Your Fingertips
Patient counseling is such an integral part of the pharmacy system that pharmacists should be ready to perform wherever they are in the store. Mobile Patient Counseling gives pharmacists access to patient profiles and notes from their iPad or mobile device, so that they can quickly reference these items anywhere. The notes and changes made to the profile are then synced back into PioneerRx. The counseling app also gives pharmacists access to their patients’ report cards, so that they can see progress over time.
Complex Process Made Simple
For some pharmacies, delivery is a large part of the pharmacy management system. PioneerRx Mobile Delivery enables drivers to pre-plan the most efficient route, accept credit card payments, and process information needed for controlled substances – all from a smartphone or tablet!
Streamline and HIPPA Compliant
The Drive-Thru Mobile App collects electronic signatures right on an iPad and syncs them into your PioneerRx pharmacy system. All signatures remain in file, ensuring that the process is HIPAA compliant.
Management that makes sense
Inventory management is one of the most important non-patient facing activities in the pharmacy. PioneerRx’s Mobile Inventory Application allows your staff to manage inventory in real-time right from their smartphone. Log inventory counts into the app, which then syncs wirelessly back into the pharmacy system. The app can check prescriptions into Will Call, check in wholesale shipments, organize inventory bins, and capture pill images to be used for verification.
Tech Spotlight - Williamsburg Drug
Integrated Pharmacy System Technology: Point-of-Care Testing
Williamsburg Drug in Williamsburg, VA heavily relies on point-of-care testing in order to properly diagnose patients and get to the root cause of their symptoms. They regularly do screenings through blood, saliva, urine, and stool tests, as well as hormone level testing. Owner Thomas “TW” Taylor explains the importance of point-of-care testing in their pharmacy. “[Our goal is] to help our patients by having testing to – not guess, but know – what your needs are. And everybody is different.”
The team at Williamsburg Drug relies on their PioneerRx pharmacy system to incorporate point-of-care testing into their workflow. PioneerRx works with integrated reporting tools to save time on documentation and verification, allowing for seamless service to your patients. Check out our article on Williamsburg Drug to learn more about how they have stayed in business for an impressive 125 years – and continue to provide distinguished care to their patients.
The Future of Pharmacy
WE ARE LEADING IN INNOVATION
The PioneerRx management system features powerful tools that are made even better by integrated technologies. Consider including the following in your pharmacy system.
Automation and Robotics
Introducing automation and robotics into your pharmacy system is one of the surest steps to drastically improve your workflow. Pharmacy automation can increase the volume of prescriptions filled per day and give your staff more time to spend with patients or on other revenue-generating activities.
Pill and Tablet Counters
Pharmacy pill counters are the perfect first-step into automating your pharmacy system. Built to seamlessly replace hand counting in your workflow and operate on your countertop, pill counters such as the RxSafe Eyecon or Kirby Lester KL1 and KL1 Plus immediately improve efficiency and time savings. Pill counters can be used for both prescription filling and inventory management.
Automated Pharmacy Dispensing Systems
If your independent pharmacy is like most, you struggle to get everything accomplished each day. While it’s impossible to actually add more hours to the day, automated pharmacy dispensing systems can hasten counting and filling, leaving your staff with more time to dedicate elsewhere.
Robotic pharmacy dispensing systems such as the Parata Mini, RxSafe 1800, and Parata Max 2 receive prescriptions from your PioneerRx pharmacy system, count the exact number of pills, and dispense into the appropriate vial. Dispensing robots keep your workflow under control and save you valuable time.
For pharmacies with an increasing prescription volume or who need automation to run without a lot of technician engagement, multifunctional robots offer powerful improvements to workflow. Automated pharmacy dispensing robots such as the Kirby Lester KL60 and KL100 or ScriptPro CRS and SP count, dispense, and label vials. The Parata Max does all of these plus caps and sorts completed prescriptions. These pharmacy robots are ideal for highly innovative, mid- to high-volume pharmacies.
Introducing compliance packaging into your pharmacy system is one of the most patient-friendly methods to increase medication adherence. Pharmacy automation systems such as RxSafe BlistAssist and Synergy Medical SynMed are perfect for pharmacies currently filling blister cards by hand. For pharmacies looking to offer pouch packaging, Parata ATP 2, RapidPakRx, and Parata PASS Pack automate and fill both prescription and OTC medications in individualized pouches for patients.
Storage and Self Pick-Up
For additional security within your pharmacy system, stock bottle storage devices like the RxSafe 1800 ensure that only your authorized staff have access to medications. Reduce bottlenecks at the end of business hours with a prescription self-pickup station like Asteres ScriptCenter. Patients can pick up their medications from secure kiosks after hours, or while the pharmacy is busy.
Will Call Retrieval Systems
Light-guided prescription retrieval compliments your already-advanced PioneerRx pharmacy will call system, making prescription location a breeze. PioneerRx integrates with PickPoint intelePharmacy WCS, RxMedic ARS, PerceptiMed scripClip, and Parata DeliverRx to enhance your preexisting workflow within your pharmacy system.
Higher pharmacy revenues are derived from specialization and differentiation. For many independent pharmacies, this means exploring specialty pharmacy. Whether you currently operate as a specialty pharmacy or are looking to optimize that business model within your pharmacy, PioneerRx integrates with several products to enhance your overall pharmacy management system.
If you own a specialty pharmacy, you may find yourself in need of more specific workflow management and reporting features. Pharmetika and Asembia specialty pharmacy workflow platforms are web-based solutions designed specifically for specialty pharmacies. TherigySTM is a patient-focused platform for specialty therapy management. Tailoring your workflow to your specialty pharmacy will improve the overall efficiency and effectiveness of your pharmacy system.
But what if you don’t fill specialty prescriptions and are actually losing patients because of it? KloudScript understands that retaining patients is paramount for independent pharmacies because better patient care happens face-to-face. Their main focus in connectivity, ultimately keeping your patients within your community pharmacy.
Focusing on patient education and counseling not only increases and maintains patient adherence, but it is also a great first step to offering clinical services to expand your pharmacy system.
PDR by ConnectiveRx is improving health outcomes with better patient understanding and education. PDR delivers patient education materials with digital messaging from CarePoints or traditional mail with CareMail.
VUCA Health MedsOnCue and First Databank take their commitment to adherence one step further by creating patient education videos for different medications or disease states. FDB even creates patient-specific medication instructions for every prescription.
En-Vision America created the ScriptAbility solution for patients who struggle with reading traditional prescription labels. ScriptAbility CSSL prints a QR code on each controlled substance prescription label that links patients to a safety video and further information. ScriptAbility ScripTalk is a programmable cap and chip reader that reads prescription information aloud to patients.
Compliance packaging promotes stronger adherence among patients, resulting in healthier populations and steadier revenues for your pharmacy system.
Blister Cards & Detachable Cups
Simple, yet effective, blister cards simplify medication management by replacing vials and weekly pill organizers. IntegralRx Tri-Fold Cards are 7 day, 28 dose blister cards, perfect for tracking both date and time of day. In addition to blister cards, Medicine-On-Time and Pharmacy Automation Supplies also offer detachable unit-dose cups. Detachable cups are ideal for taking a day’s or several days’ doses with you on the go without having to take the entire package. For pharmacies interested in automating blister card filling, RxSafe BlistAssist and SynMed provide accuracy and speed.
Like detachable dose cups, strip packaging dispenses medications in single-dose pouches. Strip packaging like PAS Pill Boxes package pouches in strips so that patients tear off each dose in chronological order. Parata PASS and RxSafe RapidPakRx robots automate strip packaging, delivering accurate and easy-to-manage doses for patients.
One way for your pharmacy to stand out among the competition is by offering point-of-care testing. This additional clinical service is both a convenience benefit to patients and a revenue generator to your pharmacy system.
Opportunities for point-of-care testing include acute infectious testing and chronic disease screening and monitoring. Think about your current and potential patient population and target market to help you determine which tests should become part of your pharmacy system. A full list of point-of-care acceptable tests can be found on the FDA’s website.
For more information, read our article Point-of-Care Testing with PioneerRx to learn about how your pharmacy can offer health screenings. Read our detailed guide on How to Obtain a CLIA Waiver for offering certain FDA-waived tests at your pharmacy.
A reliable inventory management system is key to enhancing your pharmacy’s bottom line. PioneerRx partners with several vendors that can allow you to optimize your inventory levels and improve the efficiency of your pharmacy staff. As an independent pharmacy, keeping up with your inventory levels is crucial to help you operate in the most cost-efficient manner.
Companies such as Datarithm, OrderInsite, and P4 Technologies offer cloud-based software that measures available stock in real time to control your desired inventory levels. A customized algorithm provides automated forecasting, reordering, and balancing of inventory that corresponds to the levels you input.
Robotic Inventory Storage & Retrieval
Interactive Voice Response (IVR) is an effective solution for reducing bottlenecks in workflow caused by time spent on the phone. IVR frees up your staff from repetitive phone calls for general pharmacy information, prescription refills, and prescriptions ready for pickup.
TalkRx from Vow Corporation is a robust, customizable IVR refill system that accepts prescriptions directly into your pharmacy system and archives voicemails and recorded calls.
AIS offers several solutions designed for prescription processing efficiency such as Dial-a-Script touch-tone prescription refill and RxCall outbound notification center.
Fusion-Rx from OmniSYS is a cloud-based solution that integrates with PioneerRx to intake refills and automatically notify for ready prescriptions, other reminder messages, and outbound calls.
Offering immunizations is a valuable way to supplement your business while improving patient health. Pharmacies have a unique relationship with their patients that provides an ideal opportunity to expand the scope of services.
PioneerRx integrates with immunization services such as Omnisys, CoverMyMeds, and Immslink to identify at-risk patients and prompt vaccine recommendations. Access to patient history at the point-of-care helps increase vaccination rates and ensures patients are properly informed.
Omnisys also offers CareCLAIM, a platform that manages claims for immunizations and maximizes reimbursement with collection rates of up to 99%.
Reporting tools compile your data into a more practical format in order to reveal opportunities for driving your business forward. Understanding your productivity is necessary to keep up with the evolving market and adjust your strategies accordingly.
Business analytics tools such as myDataMart and Net-Rx provide robust financial reports and dashboards that allow you to maximize revenue, reduce costs, minimize risks, and identify opportunities for growth. Pinpointing specific areas for improvement allows for better patient care and increased profitability.
Nielsen ScanTrack is an insightful tool that analyzes consumer trends and shows how to best tailor your approach to the current industry climate. Knowing your consumer base is essential for maximizing your impact and leveraging customer interactions.
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From the Blog
Adding To Your Opioid Toolkit
As pharmacies persist in fighting the opioid epidemic, best practices continue to be updated as new information and technology is released. Along with the Community Pharmacy Enhanced Services Network (CPESN), PioneerRx is bringing you some new resources to add to your opioid care process. Listed below are 2 helpful resources that, when used in unison, can help you streamline your workflow in caring for opioid patients. CPESN is offering a limited-time free eBook that outlines their recommended guidelines, and PioneerRx has released a comprehensive toolkit to guide you through setting up these guidelines within your pharmacy software.
Focusing on Front-End Sales
Somewhere deep within the roughly 300-page Coronavirus Aid, Relief and Economic Security (CARES) Act lies an important change to the way we purchase our over-the-counter products using health savings accounts (HSA) and flexible spending accounts (FSA). This is something that pharmacists should be communicating to their patients – if you aren’t already. It seems that this section of the CARES Act has not been heavily advertised in the pharmacy community, and it may just be due to the sheer volume of changes going on at the time.
It’s Time For a Heart-to-Heart Talk
Every year on September 29th, the World Heart Federation promotes the observance of World Heart Day. Cardiovascular diseases (CVDs) are the leading cause of death worldwide – claiming the lives of about 17.9 million people each year. That’s almost ⅓ of all deaths annually. On the World Heart Federation’s website, you can access free campaign resources such as informative videos, posters, infographics, and social posts in order to help spread awareness in your community.