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Featured Feature: Claim Overrides


Arnela Jusupovic - August 28, 2020 - 0 comments

Don’t let rejected claims hold up your workflow. If the information sent to the Third Party does not match what they have on file, this may delay how quickly the patient receives their medication. Claim Overrides within PioneerRx allows the pharmacy to circumvent any inaccurate fields with the proper override values and continue filling the prescription. With the right settings in place, the override also prevents future rejections under specific conditions.   

Frances Heinze of Chad’s Payless Pharmacy in Florence, AL, has been using the PioneerRx pharmacy software for four years since she and her sister became co-owners of the store. Heinze and her team strive to provide fast, patient-oriented service. “We see people at their worst — when they’re sick, when they don’t feel well, or after they’ve received some bad news from the doctor. It’s important to make coming to the pharmacy as pleasant and convenient as possible,” she says. “The last thing we want to tell a patient is that we can’t help them because there’s some paperwork or other minutia that’s not correct. The Claim Override function allows us to give the patient what they need and allow us that window to get things sorted out for them.” PioneerRx ensures mismatched information won’t stand in the way of community pharmacies offering the most beneficial care to their patients.