This post was updated on January 22, 2020.
As a PioneerRx user — both new and experienced — you are provided with a wide range of Support Services to help guide you through any questions you may have. Each pharmacy receives its own Account Manager, who will be the point of contact and resource for software-related questions. All of our account managers are licensed pharmacy technicians with an average of ten years experience, so they truly understand the inner workings of a pharmacy. Our highly-trained Hardware Support team tackles the computer-related issues that may interrupt your workflow, and the members of Accounting Support will guide you through all areas of maintaining your pharmacy’s financial success. No matter the situation, our dedicated support team has you covered.
Kelvin Lee, Pharmacy Director at Tulalip Clinical Pharmacy in Tulalip, WA, comments on how helpful their own Account Manager has been. “Rachel is very knowledgeable and easy to work with. She comes through for us so much. She’s helped us with a few development projects. Just recently, we asked for a customized report for our building purposes. There’s no report in the system for that, and she helped us with that,” Kelvin recounts. “We also contact Accounting Support for billing questions and. . .we talk to hardware when we have [technical] questions or something isn’t working right.”
PioneerRx believes that contacting customer support doesn’t have to be a stressful process. Instead, you should feel at ease knowing that your support request will be returned promptly by a friendly, experienced team member. You will begin to build a rapport with your account manager and they will become familiar with your pharmacy – instead of going back to square one every time you call.
Tyler Sturgeon, PIC at U Save Pharmacy in Cozad, Nebraska, explains the value of having an Account Manager who is assigned to your specific pharmacy. “Jamie is my favorite part of the whole Support program because I have a relationship with Jamie. I know her, she knows how long I’ve been with PioneerRx, she’s aware of my software knowledge and the areas I may not be familiar with. I think that’s the real value of PioneerRx’s Support.” Community pharmacists like Tyler choose PioneerRx, the leader in quality software and customer support.