Curious about the patrons who bring your pharmacy the most business? PioneerRx’s management system makes pinpointing those patients easier with VIP Rankings, a feature that finds the customers whose prescriptions and retail purchases account for 40% of your pharmacy’s total gross profit over the previous 120 days. Bronze customers are the 10-20% of patients who contribute to the overall profit, Silver customers are the top 6-10%, and the top 5% are ranked Gold. PioneerRx also finds the customers whose activity is negatively impacting your pharmacy’s bottom line.
Dr. Michael Kim, Owner and President of Grubb’s Pharmacy in Washington, DC, has found a unique purpose for the VIP Rankings in the PioneerRx pharmacy program. Grubb’s charges a small fee for certain services, such as same-day delivery and medication compliance packaging. With VIP Ranking, Dr. Kim and his staff can find their “golden” patients and eliminate service fees for them. “We can identify those patients who are good for the business, and then we can forgive some of the fees on some of our services as an option for VIP customers,” he explains. “We can retain their business and make them feel appreciated for using our pharmacy. I think PioneerRx has some of the most cutting-edge technology that’s helping our pharmacy capitalize on a lot of opportunities that are available.” PioneerRx takes customer service to the next level with features like VIP Ranking.